Andrew Moomau
Upper Marlboro,MD
Summary
Proven to excel in high-pressure environments, I enhanced guest satisfaction and increased order accuracy at Pirate's Cove by leveraging exceptional customer service and strong multitasking abilities. My expertise includes a strong work ethic and fostering memorable guest engagements, showcasing a blend of hard and soft skills vital for peak performance in fast-paced settings.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Pirate's Cove
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Food Expeditor
Pirate's Cove
07.2021 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
Education
Bachelor of Arts - Economics
University of Maryland, College Park
College Park, MD05-2027
High School Diploma -
Southern High School
Harwood, MD06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
Languages
English
Native or Bilingual
Timeline
Server
Pirate's Cove
06.2024 - Current
Food Expeditor
Pirate's Cove
07.2021 - Current
Bachelor of Arts - Economics
University of Maryland, College Park
High School Diploma -
Southern High School
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