Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrew Moreno

McAllen

Summary

I've been a barber for many year now, i have the experience with customer service first. Being able to speak to many people on a daily basis.Also working from home with TOC helping customers over the phone, scheduling appointments for clients.

Professional communicator with demonstrated expertise in customer interactions and problem-solving. Adept at managing high volumes of calls, ensuring customer satisfaction, and providing clear, concise information. Strong focus on team collaboration, adaptability to changing needs, and delivering consistent results. Key skills include active listening, conflict resolution, and efficient time management. Employers can rely on results-driven approach and strong commitment to excellence.

Overview

7
7
years of professional experience

Work History

Call Rep

TOC
09.2021 - 11.2024
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.

Barber

Tonic and Talc
01.2018 - 04.2021
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

Class A Barber License -

Enlightened Barber Academy
McAllen, TX
08-2018

High School Diploma -

Mcallen Memorial High School
McAllen, TX
05-2018

Skills

  • Customer service
  • Goal oriented
  • Call center customer service
  • Customer correspondence

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Call Rep

TOC
09.2021 - 11.2024

Barber

Tonic and Talc
01.2018 - 04.2021

Class A Barber License -

Enlightened Barber Academy

High School Diploma -

Mcallen Memorial High School
Andrew Moreno