Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylie Polson

Somerset,KY

Summary

My achievements are I make sure everything is organized and and done at a timely manner and friendly to everyone. Many kudos calls and emails. Help plenty of users satisfy with my work on login them in there accounts or verify.

Overview

11
11
years of professional experience

Work History

Call Rep

Senture
12.2022 - Current
  • I help users create, verify or help sign into there Login.gov for federal government agencies.

Caregiver

Somerwoods
01.2020 - 06.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Welder

Ttai
01.2014 - 09.2015
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
  • Fabricated shop parts directly from blueprints.

Education

Somerset Community College
Somerset, KY

Skills

  • Customer service
  • Goal oriented
  • Call center customer service
  • Customer correspondence
  • Account management
  • Call handling
  • Problem-solving skills
  • Resolving issues
  • Customer communications
  • Answering questions
  • Gathering information
  • Call center experience
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Computer skills
  • Customer service excellence
  • Organizational skills
  • Verbal and written communication
  • Microsoft office

Timeline

Call Rep

Senture
12.2022 - Current

Caregiver

Somerwoods
01.2020 - 06.2021

Welder

Ttai
01.2014 - 09.2015

Somerset Community College

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Kaylie Polson