- Cooking
- Personal Development and Self-Improvement
- Watching Movies and TV Shows
- Music
Deron Brown
Xenia
Summary
Dynamic customer support professional with extensive experience at Cricket/AT&T Mobility, adept at resolving complex issues and enhancing client satisfaction. Skilled in problem-solving and proficient in multiple software systems, I consistently improved efficiency and reduced hold times, ensuring exceptional service and fostering strong customer relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Retail Sales/Work From Home Call Center Rep
Cricket/AT&T Mobility
02.2005 - 03.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Science - Organizational Management
Wiberforce University
Wilvberforce Ohio05-2013
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Customer communications
- Product knowledge
- Complaint resolution
- Answering questions
- Payment processing
- Building rapport
- Account updating
Certification
- Cannabis Dispensary Certification Training - 6hr Course Cleveland School of Cannabis
Interests
Timeline
Retail Sales/Work From Home Call Center Rep
Cricket/AT&T Mobility
02.2005 - 03.2025
Bachelor of Science - Organizational Management
Wiberforce University
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