Andrew Mosley
Parlin,NJ
Summary
Dynamic customer service professional with experience at The UPS Store, excelling in problem resolution and outstanding communication. Proven ability to enhance customer satisfaction and optimize inventory management. Skilled in document verification and recordkeeping, consistently fostering a collaborative team environment while training new staff to achieve operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Ups Store
Parlin, NJ
01.2025 - Current
- Assisted customers with inquiries, providing timely and accurate information about services and products.
- Processed shipping orders using UPS shipping software, ensuring compliance with company procedures.
- Resolved customer issues through effective communication and problem-solving techniques, enhancing satisfaction levels.
- Managed inventory levels, performing regular stock checks to maintain product availability for customers.
Assistant Store Manager
Five Below
Parlin, NJ
10.2022 - 01.2025
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Executed visual merchandising strategies to enhance product presentation and drive sales.
Education
Sayreville War Memorial Highschool
Sayreville, NJSkills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Notarial acts
- Identity confirmation
- Document verification
- Recordkeeping skills
- Signature authentication
Certification
Notary Public
Timeline
Customer Service Agent
Ups Store
01.2025 - Current
Assistant Store Manager
Five Below
10.2022 - 01.2025
Sayreville War Memorial Highschool