Andrew Mostoller
Clarksburg
Summary
Dynamic professional with a proven track record at T-Mobile, excelling in sales and customer engagement. Skilled in data analysis and appointment scheduling, I foster strong relationships and drive team success. Recognized for enhancing operational efficiency and achieving sales targets, I bring a constructive outlook and a commitment to excellence in every interaction.
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
9
9
years of professional experience
Work History
Office Assistant
Department Of Highways
11.2024 - Current
- Assisted in maintaining organized office records and documentation.
- Managed incoming calls and directed inquiries to appropriate departments.
- Prepared and processed correspondence, reports, and presentations.
- Utilized office software to create spreadsheets and manage data effectively.
- Assisted with data entry and maintained accurate records in electronic filing systems.
Service Advisor
Firestone Auto Care
01.2023 - 11.2024
- Communicated effectively with customers to diagnose vehicle issues and recommend appropriate services.
- Managed service appointments, ensuring efficient workflow and customer satisfaction.
- Assisted technicians by providing accurate information on customer concerns and vehicle history.
- Processed service orders and maintained detailed records in dealership management system.
- Educated customers on maintenance programs and service options to enhance vehicle performance.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Assistant Manager
T-Mobile
07.2021 - 01.2023
- Led team in achieving sales targets through effective coaching and performance monitoring.
- Implemented inventory management strategies, optimizing stock levels and reducing discrepancies.
- Developed employee training programs, enhancing product knowledge and customer service skills.
- Streamlined operational processes, improving efficiency and customer satisfaction ratings.
- Analyzed sales data to identify trends, guiding strategic decision-making for promotions and campaigns.
- Fostered a positive team environment, encouraging collaboration and open communication among staff.
Sales Representative
Spectrum
09.2019 - 07.2021
- Led product demonstrations to educate clients on features and benefits.
- Developed relationships with customers to enhance client retention and loyalty.
- Analyzed market trends to identify new sales opportunities and strategies.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Provided training and mentorship to junior sales representatives, fostering skill development.
- Maintained accurate records of sales activities using CRM software for performance tracking.
Sales Representative
Sprint
01.2017 - 04.2019
- Implemented customer feedback mechanisms to refine service offerings and enhance satisfaction.
- Negotiated contracts effectively, resulting in increased revenue and improved client partnerships.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
Education
High School Diploma -
Liberty High
Clarksburg, WVSkills
- Customer engagement
- Constructive outlook
- Efficient data input
- Efficient data organization
- Skilled in analyzing data with Excel spreadsheets
- Appointment scheduling
- Multitasking and organization
- Vehicle evaluation
- Relationship management
- Relationship development skills
- Sales expertise
- Product and service knowledge
Timeline
Office Assistant
Department Of Highways
11.2024 - Current
Service Advisor
Firestone Auto Care
01.2023 - 11.2024
Assistant Manager
T-Mobile
07.2021 - 01.2023
Sales Representative
Spectrum
09.2019 - 07.2021
Sales Representative
Sprint
01.2017 - 04.2019
High School Diploma -
Liberty High