ANDREW M. PORCELLI
Oklahoma City
Summary
Marine Corps veteran with over five years of experience in aviation maintenance, quality assurance, and hazardous material management, bringing a strong foundation in precision, safety, and leadership to the construction industry. Skilled in managing teams, ensuring compliance with strict regulations, and executing complex projects in high-pressure environments. Proficient in interpreting technical documentation and utilizing tools and systems to drive efficiency, with a proven record of outstanding performance and adaptability.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
Integris
01.2024 - 07.2025
- Processed 200+ patient registrations weekly in a fast-paced emergency department, ensuring accurate data entry and compliance with HIPAA and hospital policies.
- Coordinated with medical staff and insurance providers to verify coverage and facilitate timely patient care, reducing wait times by 10%.
- Maintained accurate billing and documentation records, resolving discrepancies to ensure 100% compliance with regulatory standards.
Customer Service Representative
United Engines
04.2023 - 10.2023
- Managed service requests and invoicing for 50+ clients, ensuring 100% compliance with warranty documentation.
- Collaborated with shop foreman to streamline daily operations, reducing service delays by 15%.
- Supported Service Manager with ad hoc tasks, improving campaign execution efficiency.
Service Coordinator
Convergint
01.2022 - 01.2023
- Handled 100+ weekly customer inquiries, achieving a 95% satisfaction rate through timely and professional responses.
- Coordinated service schedules with technicians and subcontractors, reducing downtime by 20%.
- Managed monthly maintenance contracts, ensuring timely communication and renewals.
Work Center Supervisor
U.S. Marine Corps
01.2020 - 01.2022
- Led a team of 10+ personnel to meet operational goals, improving readiness by 20%.
- Developed data-driven screening techniques, reducing corrosion discrepancy resolution time by 15%.
- Conducted audits on four programs, achieving zero discrepancies in multiple inspections.
UH-1Y/AH-1Z Flight Line Mechanic
U.S. Marine Corps
01.2017 - 01.2021
- Performed maintenance on 25+ aircraft, ensuring 100% mission readiness.
- Trained 15+ personnel on technical procedures, enhancing team efficiency.
Education
High School Diploma -
Putnam City West High School
Oklahoma City, OK01.2017
Skills
- Team Leadership & Training
- Quality Assurance & Compliance
- Hazardous Material Management
- Data Analysis & Reporting
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Customer Service & Relationship Management
- Technical Documentation & Safety Protocols
Timeline
Patient Access Specialist
Integris
01.2024 - 07.2025
Customer Service Representative
United Engines
04.2023 - 10.2023
Service Coordinator
Convergint
01.2022 - 01.2023
Work Center Supervisor
U.S. Marine Corps
01.2020 - 01.2022
UH-1Y/AH-1Z Flight Line Mechanic
U.S. Marine Corps
01.2017 - 01.2021
High School Diploma -
Putnam City West High School
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