Andrew Munoz
Spring Hill,FL
Summary
Competitive customer service sales representative skillful in building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. Bringing several-year history of increasing sales and revenue using HVAC consultative techniques.
Overview
7
7
years of professional experience
Work History
HVAC Service & Sales Tech
Cornerstone Pros - Air Conditioning, Plumbing, Electrical
Land O Lakes , FL
04.2022 - 01.2025
- Negotiated prices and set up contracts to finalize sales agreements.
- Answered customer questions about products and services and recommended appropriate solutions.
- Developed an understanding of all products available in order to provide accurate information to customers.
- Offered suggestions for improvement when possible to increase customer satisfaction levels.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Maintained records related to sales for store management.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered customer inquiries regarding product features, pricing, and availability.
- Placed special orders or called other stores to find desired items.
- Recommended, selected and located merchandise based on customer desires.
- Collaborated with team members to ensure efficient completion of tasks.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, security practices.
- Greeted customers to determine wants or needs.
- Generated quotes, processed payments and documented customer communications.
Precision A/C,Inc.
Precision A/C, Inc.
Tampa, Florida
01.2018 - 01.2021
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained records of all repairs and maintenance activities for future reference purposes.
- Inspected job site before project start to identify obstacles and resolve issues.
- Assisted in the selection and sizing of HVAC equipment for new installations, based on detailed load calculations.
- Adjusted controls to obtain desired temperature settings within the home or office environment.
- Assessed system operations to identify potential areas requiring maintenance services.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Calibrated HVAC equipment and systems for optimal performance and energy efficiency.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Collaborated with sales teams to provide technical expertise and support for HVAC product sales.
- Attended seminars and workshops related to advances in HVAC technology for professional development purposes.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Performed routine checks on various components of the system such as contactors, relays and solenoids.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Communicated with clients during service calls for top-quality customer service.
- Loaded materials, tools and equipment on truck at beginning of each shift.
- Documented all repair work performed on HVAC units according to company standards.
Education
HVAC EPA CERTIFICATION -
Altierus Career College
Tampa, FL05-2018
High School Diploma -
Sickles High School
Tampa, FL05-2018
Skills
- Customer segmentation
- Appointment scheduling
- Market awareness
- Building rapport
- Customer education
- Follow-up skills
- Cross-selling techniques
- Promotions and discounts
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Brand representation
- Persuasive skills
- Up-selling strategies
- Active learning
Timeline
HVAC Service & Sales Tech
Cornerstone Pros - Air Conditioning, Plumbing, Electrical
04.2022 - 01.2025
Precision A/C,Inc.
Precision A/C, Inc.
01.2018 - 01.2021
HVAC EPA CERTIFICATION -
Altierus Career College
High School Diploma -
Sickles High School