Andrew Nelson
Topeka,KS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in financial service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Member Service Representative
Mid American Credit Union
09.2013 - 02.2023
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer calls and emails to answer questions about products and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed loan applications and monitored progress from start to finish.
- Explained account terms and conditions to customers.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Retail Sales Representative
Shawnee Country Club
03.2012 - 05.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Kept golf course equipment stored properly and reported maintenance needs.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
Golf Course Groundskeeper
Billy Casper Golf
03.2007 - 11.2011
- Repaired ground structures regularly, sticking to schedules, and meeting facility needs.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
- Assisted with irrigation system maintenance and repair.
- Performed regular watering and fertilizing of lawns, trees and shrubs to promote healthy vegetation growth.
- Utilized lawn striping methods for healthy grass growing and appearance.
Education
Bachelor of Science - Criminal Justice
Washburn University of Topeka
Topeka, KS05.2005
Skills
- Member Retention
- Teller Transactions
- Customer Support
- Calm and Professional Under Pressure
- Loan Application Processing
Timeline
Member Service Representative
Mid American Credit Union
09.2013 - 02.2023
Retail Sales Representative
Shawnee Country Club
03.2012 - 05.2013
Golf Course Groundskeeper
Billy Casper Golf
03.2007 - 11.2011
Bachelor of Science - Criminal Justice
Washburn University of Topeka
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