Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevlin "Lee" Sibley

Denham Springs,LA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Member Service Representative

Planet Fitness
07.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Responded to customer calls and emails to answer questions about products and services.
  • Sought ways to improve processes and services provided.

Overnight Cashier

Circle K
05.2021 - 07.2021
  • Used superior customer service skills to help customers locate and select merchandise.
  • Delivered expert, friendly service to serve every customer need.
  • Pushed out large amounts of new stock during slower overnight hours.
  • Kept drawer accurate by carefully processing new transactions and giving out correct change.
  • Completed and filed daily store close reports for management and transitioned system to new business day.
  • Operated lottery terminal to issue, check and redeem tickets.
  • Managed drink station and kept coffee full and hot.

Vacation Sales Representative

Bluegreen Vacations
02.2021 - 05.2021
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Customer Service Representative

Bed Bath & Beyond
10.2020 - 02.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Doggie Daycare Attendant

Camp Bow Wow
10.2019 - 09.2020
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.

Customer Service Representative

Domino's Pizza
06.2018 - 10.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma - General Studies

St Amant High School
St. Amant, Louisiana
05.2016

Skills

  • Member Relations
  • Customer Support
  • Understanding Customer Needs
  • Member Retention

Timeline

Member Service Representative

Planet Fitness
07.2021 - Current

Overnight Cashier

Circle K
05.2021 - 07.2021

Vacation Sales Representative

Bluegreen Vacations
02.2021 - 05.2021

Customer Service Representative

Bed Bath & Beyond
10.2020 - 02.2021

Doggie Daycare Attendant

Camp Bow Wow
10.2019 - 09.2020

Customer Service Representative

Domino's Pizza
06.2018 - 10.2019

High School Diploma - General Studies

St Amant High School

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Kevlin "Lee" Sibley