Andrew Neumann
Scottsdale,AZ
Summary
Dynamic Customer Service Representative with exceptional oral and written communication skills, complemented by strong active listening and analytical problem-solving abilities. Committed to enhancing customer experiences through a service-oriented approach, adept at understanding customer needs and delivering tailored solutions that foster loyalty and satisfaction. Proven track record of resolving issues efficiently while maintaining a positive rapport, ensuring every interaction leaves a lasting impression. Passionate about driving customer success and contributing to team goals in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Freelacer
Scottsdale, AZ
03.2022 - Current
- Managed scheduling and calendar coordination for multiple executives, enhancing time management efficiency.
- Developed and maintained filing systems, ensuring organized document retrieval and compliance with company standards.
- Assisted with preparation of reports and presentations, improving communication clarity across departments.
- Streamlined office procedures by implementing new software tools, increasing overall productivity.
- Facilitated communication between teams, fostering collaboration and timely project completion.
- Organized company events and meetings, contributing to improved team morale and engagement.
- Handled confidential information with discretion, maintaining trust and integrity within the organization.
Customer Service Representative
Freelace
Scottsdale, AZ
10.2019 - Current
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Assisted in training new staff on company policies and customer service protocols.
- Managed high-volume calls, maintaining composure while delivering exceptional service.
- Implemented process improvements to enhance efficiency in handling customer complaints.
- Developed knowledge base articles to streamline information access for team members.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Led initiatives to improve customer satisfaction metrics through targeted feedback analysis.
Courtesy Clerk
Bashas'
08.2006 - 08.2007
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Returned unwanted items to correct store locations and restocked shelves.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
Vocational Diploma - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ08-2025
Bachelor of Science - Computer Science
University of The People
08-2028
Bachelor of Science - Criminal Justice
Penn Foster College
Scottsdale, AZ07-2025
High School Diploma -
Hamilton High School
Chandler, AZ06-2011
Vocational Diploma - Pharmacy
Penn Foster College
Scottsdale, AZSkills
- Good at organization skills and an expert in typing and expert in pharmacy math calculations
- Customer service
- Data entry
- Computer skills
- Administrative support
- Microsoft outlook
- Computer proficiency
- Filing
- Critical thinking
- Strong problem solver
- Scheduling
- Clerical support
Certification
AZ pharmacy technician trainee license expires 02/29/2029
Hobbies
Love reading and writing and dancing and listening to different genres of music.
Timeline
Administrative Assistant
Freelacer
03.2022 - Current
Customer Service Representative
Freelace
10.2019 - Current
Courtesy Clerk
Bashas'
08.2006 - 08.2007
Bachelor of Science - Criminal Justice
Penn Foster College
High School Diploma -
Hamilton High School
Vocational Diploma - Pharmacy
Penn Foster College
Vocational Diploma - Medical Billing And Coding
Penn Foster College
Bachelor of Science - Computer Science
University of The People