Karen Mitchiner
Mechanicsville,VA
Summary
Results-oriented and adequately-qualified administrative assistant with more than 5 years of progressive experience in
positions of increasing duties and responsibilities. Detail-oriented and proficient with a wide variety of software
applications, including Microsoft Office, QuickBooks and custom accounting software.
Overview
31
31
years of professional experience
Work History
Administrative Assistant ll/Dispatcher
Terry's Tow-A-Way
Richmond, VA
02.2008 - 05.2017
- Provided outstanding customer service.
- Followed company procedures to maintain work environment in a neat and orderly condition
- Dispatched drivers
- Ensure that drivers stick to their appointed delivery time
- Handle complaints from shipper or consignee
Remodel Associate/Cashier
Wal-Mart Stores
Richmond, VA
06.2005 - 03.2008
- Provided outstanding customer service.
Contractor/Operation Specialist
Spherion Staffing
Richmond, VA
11.2004 - 02.2005
- Analyze and process installment loans.
- Verify and process skip pay promotions.
- Contact clients for updated information.
- Accounts receivable & Accounts payable Outbound Call Center/Customer Service Representative.
Venturi Staffing/Accu-Check Diabetes Association
Richmond, VA
02.2004 - 09.2005
- Utilize outbound calling system to discuss product with customers.
- Sales.
- Data Entry.
Customer Service Representative
K & T Trucking Inc
Richmond, VA
07.2002 - 09.2004
- Interact with Brokers to set up freight loads.
- Created and maintained driver's run and settlement sheets for payroll.
- Data Entry.
- Dispatch drivers.
- Keyed and verified customer updates.
Administrative Assistant
Southern Staffing/VCU
Richmond, VA
08.2001 - 06.2002
- Assist Dean with various school functions.
- Set up Appointments for future interims.
- Process student reports.
- Update student files.
- Created and maintained spread sheets for Federal grants.
- Data Entry.
Service Coordinator
Pocahontas Foods USA
Richmond, VA
09.1999 - 07.2001
- Interact with brokers and suppliers for food purchase orders.
- Maintained follow-ups on orders placed.
- Troubleshoot price discrepancies.
- Search for the best pricing.
Peripheral Operator
Broad National Bank
Newark, NJ
09.1996 - 06.1999
- Research data base for floaters.
- Update Customer Accounts.
- Research accounts to credit.
- Update spread sheet with accurate amounts.
- Calculated credits and debits.
Medical Claims Processor
Satellite Computers
Bloomfield, NJ
11.1986 - 10.1996
- Keyed and verified Blue Cross/Blue Shield Medical claims.
- Update Patient accounts.
- Input diagnosis codes, judicator codes with proper billing amounts.
- Update Customer Accounts.
- Processed all out-bound medical claims for Blue Cross/Blue Shield.
- Supervised and trained new employees.
- Coding, ICD-9 and CPT-4Update spread sheet with accurate amounts.
Education
Diploma - Richmond Economic Development
Montclair High School
1978
Skills
- Microsoft Office
- Able to multi-task and detail oriented
- Word, Excel, Outlook Excellent interpersonal skills
- Typing Skills 85 WPM
- Work well in a fast paced environment
- Payroll
- Invoicing/Bill of Ladings
- Internet research
- Troubleshooting expert
- Good communication skills
- Complaint resolution
- Computer proficient
- Strong team player
- Strong written and verbal communication skills
- Good multitasker
- General math skills
Timeline
Administrative Assistant ll/Dispatcher
Terry's Tow-A-Way
02.2008 - 05.2017
Remodel Associate/Cashier
Wal-Mart Stores
06.2005 - 03.2008
Contractor/Operation Specialist
Spherion Staffing
11.2004 - 02.2005
Venturi Staffing/Accu-Check Diabetes Association
02.2004 - 09.2005
Customer Service Representative
K & T Trucking Inc
07.2002 - 09.2004
Administrative Assistant
Southern Staffing/VCU
08.2001 - 06.2002
Service Coordinator
Pocahontas Foods USA
09.1999 - 07.2001
Peripheral Operator
Broad National Bank
09.1996 - 06.1999
Medical Claims Processor
Satellite Computers
11.1986 - 10.1996
Diploma - Richmond Economic Development
Montclair High School
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