Andrew Nicely
Vinton,VA
Summary
Healthcare sales and account support professional with a strong background in client relationship management, territory outreach, and consultative service. Supports accurate account delivery, resolves client concerns, and helps maintain retention through clear communication, follow-up, and strong service standards.
Overview
13
13
years of professional experience
Work History
Sales Account Manager
Accurate Healthcare
Nashville, Tennessee
11.2017 - Current
- Supported healthcare client accounts across assigned territories to maintain accurate service delivery.
- Managed accounts to help improve customer satisfaction and account retention.
- Addressed client concerns with clear follow-up and professional communication.
- Completed market research and territory outreach to support sales planning.
- Implemented PGx trial and with Vanguard Healthcare (6 facilities) in MS
Facility Support Specialist
First Quality Products
03.2014 - 10.2017
- Play a key role in the success of program implementations by leveraging a client-centric service culture and consultative sales strategies to grow a $20 million territory.
- Broadened client relationships to promote new sales revenue as trusted advisor for account maintenance, product training, and customer service.
- Liaised with internal stakeholders to enhance business value by ensuring clients fully utilized their investment, laying the foundation for future business.
- (March 2014 - Dec 2014 Florida territory) (Jan 2015 - Present VA, WV, MD, DC)
Pharmacy Support Internship
Pharmerica
06.2013 - 07.2013
- Collaborated with pharmacy team to provide clinical support on drug-related issues for sales teams and internal projects; prepared RFP responses, managed product conversions, and ensured accuracy of NDC codes and product usage.
- Built account relationships, accompanying management during on-site client visits to assist with generating new sales, learning the business and sales approach of the organization.
- Acquired optimal exposure to LTC Pharmacy Distribution program, compliance regulations, workflow, inventory management protocols, and quality assurance.
- Researched and reviewed internal processes, performing data analysis to identify areas for improvement and align with department goals.
Education
Bachelor - Business Administration, Management, Technology, Innovation, and Entrepreneurship
James Madison University
Harrisonburg, VA01-2013
Bachelor - Business Administration, Healthcare Administration
Carson-Newman College
Jefferson CitySkills
- B2B sales
- New Business Development
- Account development
- Client Relationship Management
- Sales Strategy Development
- Client prospecting
- Value development
- Competitive Analysis
- Cross-functional teamwork
- Problem solving
- Effective communication
- Strong interpersonal skills
Personal Information
Title: SALES REPRESENTATIVE
Affiliations
President, Jan - Dec 2013: Pi Sigma Epsilon, Delta Rho Chapter – James Madison University: Mbr. 2011-Present Lead a Professional Business Fraternity of 70+ members and 5 executive board members
Timeline
Sales Account Manager
Accurate Healthcare
11.2017 - Current
Facility Support Specialist
First Quality Products
03.2014 - 10.2017
Pharmacy Support Internship
Pharmerica
06.2013 - 07.2013
Bachelor - Business Administration, Management, Technology, Innovation, and Entrepreneurship
James Madison University
Bachelor - Business Administration, Healthcare Administration
Carson-Newman College