Andrew Nuzzo

Plano,TX

Summary

Accomplished retail leader with over years of progressive leadership experience across operations, customer experience, and specialty departments. Known for developing high-performing teams, improving customer satisfaction, strengthening service-selling culture, and driving operational precision. Adept at coaching employees, resolving escalations, leading cross-functional execution, and elevating store performance through accountability and engagement. Passionate about empowering teams and creating an environment where employees succeed and customers feel supported.

Qualified Manger with proven track record in managing customer experiences and enhancing service delivery. Adept at implementing strategic initiatives that improve client satisfaction and retention. Demonstrated ability to lead cross-functional teams and optimize operational processes.

Overview

years of professional experience

Work History

Experience Manager / Operations Specialty Coach

Best Buy Garland TX

01.2025 - Current

Lead a $44M omni-channel location, ensuring strong operational execution and a consistently high-quality customer experience.
Deliver targeted coaching on service-selling techniques across key departments, building team confidence and strengthening ownership of KPIs.
Lead Micro Market-level shrink management strategies by identifying key loss drivers, implementing corrective action plans, and ensuring adherence to operational standards.
Develop and recognize talent by reinforcing positive behaviors and modeling expectations for performance.

Experience Manager

Best Buy Mesquite TX

01.2019 - 01.2025

Led a $54M omni-channel store, driving operational excellence and delivering a consistently high-quality customer experience.
Oversaw scheduling and labor planning for a team of 85 employees, ensuring proper coverage and workflow efficiency.
Directed Micro Market PC-basket initiatives by identifying performance gaps, executing corrective action plans, and collaborating with partner stores to elevate results.
Managed day-to-day sales floor operations, maintaining strong merchandising standards and seamless customer engagement.
Coached and developed Supervisors to strengthen leadership capability, improve team performance, and support long-term talent growth.

Mobile Manager

Best Buy Mesquite/Framers Branch TX

01.2016 - 01.2019

Led the Mobile department to strong sales and attachment results through coaching and solutions-based selling.
Managed vendor partnerships, merchandising accuracy, and operational compliance for mobile and connected devices.
Manage daily sales floor activities.
Coached associates on needs-based selling and service attach execution.

Education

Associate of Applied Science - Digital Design

ITT Technical Institute

Albuquerque

03-2006

Skills

Power BI
Office 365
Development Leader
Effective Time Management

Performance Accountability
Highly Adaptive
CRM software proficiency
Cross-functional teamwork

Accomplishments

Achieved significant improvement in total company ranking, rising from #599 in FY26 Q1 to #299 in FY26 Q4 out of 958 stores.
Delivered +5% YoY total revenue growth for FY2026, driven by improved service-selling execution, operational precision, and elevated team engagement.

Timeline