Andrew Oliver
Lexington,KY
Summary
Highly motivated individual with exceptional communication and project management skills. Demonstrated ability to efficiently handle multiple tasks in fast-paced environments. Proactive problem solver with a talent for optimizing processes to support team objectives. Proven team builder. High willingness to learn and grow in professional career.
Overview
6
6
years of professional experience
Work History
Operations Manager
Old Southern Brass
03.2023 - Current
- Manage daily operations, including order fulfillment, customer service, wholesale relations, laser engraving, online storefronts, email campaigns, licensing reports, and outreach
- Expanded and optimized the wholesale program, driving measurable growth. Over 1k wholesale orders in 2024 increased from approx. 500 in 2023.
- Ensure a seamless customer experience from first contact to post-delivery support
- Continuously improve customer experience and internal processes to enhance efficiency across main and secondary fulfillment locations
- Oversee and maintain three online sales channels: Amazon, Shopify, and Faire Wholesale
Area Manager
FedEx Ground
10.2022 - 03.2023
- Lead, mentor, and develop operations managers, mainly a core group of 6-8 direct reports
- Manage Sorting Operations, directly overseeing more than 50-60 package handlers responsible for ensuring safe and efficient processes
- Fostered a safety-conscious culture through routine education, facilitating meetings, and serving as an advocate for safety and compliance initiatives
- Train managers to address challenges and develop critical thinking skills through adversity
- Manage and delegate administrative tasks: Daily reports, action plans, roster management, sort metrics and recaps
- Heavily focused on shifting the culture of my team away from the norm, valuing trust, communication, and a people first mindset. We expected to lead the way in our performance while ensuring our people were always put first
Operations Manager
FedEx Ground
06.2020 - 10.2022
- Lead, guide, plan for, and train approx 20-30 direct employees during each sort
- Establish relationships with employees and motivate them to achieve metric goals for each sort
- Instill a people first culture with an emphasis on safety and surpassing metric goals
- Strive to be the best dock daily
- Coached employees on accountability, efficiency, and productivity
Package Handler - Operations Admin I
FedEx Ground
09.2019 - 06.2020
- Promoted to management within one year through personal determination, staying committed to growth, and developing professional skills
- Learned foundational skills for working with a team and handling administrative tasks
Education
BBA - Management
University of Kentucky
Lexington, KY05-2021
Associate of Science -
West Kentucky Community And Technical College
Paducah, KY05-2018
Skills
- Problem-solving
- Team leadership
- Operations management
- Employee relations and conflict resolution
- Customer relationship management
- Project management
- Performance management
- Active Listening and Engagement
- Team Task Delegation
- Customer service
- Initiative and Self-motivation
Accomplishments
- Multiple time recipient for employee of the month with FedEx Ground
- FedEx Ground Bravo Zulu award recipient for going above and beyond required job duties
- Grew Old Southern Brass Wholesale department sales by 50% from 2023-2024
Timeline
Operations Manager
Old Southern Brass
03.2023 - Current
Area Manager
FedEx Ground
10.2022 - 03.2023
Operations Manager
FedEx Ground
06.2020 - 10.2022
Package Handler - Operations Admin I
FedEx Ground
09.2019 - 06.2020
BBA - Management
University of Kentucky
Associate of Science -
West Kentucky Community And Technical College
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