Andrew Osborne
Kent,OH
Summary
Dynamic customer service professional with a proven track record at Lowes Home Improvement, excelling in enhancing customer experiences and boosting sales. Proficient in Microsoft Excel and inventory management, I leverage strong communication skills to create loyalty and drive results in fast-paced environments. Committed to delivering exceptional service and quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowes Home Improvment
Kent, OH
10.2024 - Current
- Supporting Team members with large product assembly, loading, and delivery coordintion to meet customer needs.
- Operating cash registers and POS systems accurately and ensuring a positive customer experience
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Keyholder/ Shift Manager
Modwash
Kent, USA
05.2023 - Current
- Managed daily operations during shifts, ensuring smooth workflow, effective service delivery, and ensuring quality expectations
- Boosted revenue through the promotion and sale of car wash memberships, resulting in an increase in membership sales
- Addressed customer concerns and feedback promptly in a fast-paced environment, providing trust and loyalty to maintain a high customer retention rate
- All other tasks as assigned
Grounds Crew Member
Chagrin Valley Country Club
Chagrin Falls, OH
05.2024 - 08.2024
- Coordinated with team members and management to prepare grounds for special events and tournaments, meeting strict deadlines and quality expectations.
- Conducted regular inspections of grounds and equipment to ensure compliance with standards and minimize downtime.
- Operated landscaping equipment to maintain the grounds.
Crew Member
Tide Dry Cleaner
Powell, USA
04.2021 - 01.2023
- Helped customers fully understand the services that we provide as well as help with any issues that may have arisen
- Overseeing the cleaning process and ensuring quality service
- Training new crew members in company standards and policies
- All other tasks as assigned
Crew Member
Noodles & Company
Powell, USA
04.2018 - 01.2021
- Greeting customers and maintaining high standards of customer service during high-volume operations
- Ensured timeliness of all orders for an excellent customer experience
- Inspected and maintained all food preparation surfaces to ensure safe and sanitary food handling practices
- All other tasks as assigned
Education
Bachelor of Business Administration - Marketing, Minor in Business
Kent State University
Kent, Ohio05-2025
Skills
- Microsoft Excel, OneNote, & Outlook
- Tableau
- Google Analytics
- Python
- JavaScript
- Inventory management
Certification
- Google Analytics Certification (02/05/2025)
Timeline
Customer Service Representative
Lowes Home Improvment
10.2024 - Current
Grounds Crew Member
Chagrin Valley Country Club
05.2024 - 08.2024
Keyholder/ Shift Manager
Modwash
05.2023 - Current
Crew Member
Tide Dry Cleaner
04.2021 - 01.2023
Crew Member
Noodles & Company
04.2018 - 01.2021
Bachelor of Business Administration - Marketing, Minor in Business
Kent State University
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