Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Work Availability
Interests
Timeline
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Andrew Paulson

Saratoga Springs,UT

Summary

Technical Account Manager at LiveView Technologies with expertise in cybersecurity, networking, and technical support.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical Account Manager

LVT - LiveView Technologies
02.2024 - Current
  • Act as a main point of contact and a technical expert on IP camera configuration, secure remote reboots, and other technical support for clients to best help them meet their needs.
  • Worked with customers and engineering team to determine equipment needs and system requirements.
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.

Product Support Specialist

LVT - LiveView Technologies
03.2022 - 02.2024
  • Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
  • Handled close to 20 incidents and 20 Phone calls a day.
  • Work cross departmentally with implementation, CSM and Account Management teams.
  • Utilize basic Linux commands to log into Edge network devices for troubleshooting.
  • Utilize basic Command Line commands to troubleshoot basic networking issues with units.
  • Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.

SEO Account Management team Mentor

Boostability
09.2021 - 03.2022
  • Mentored the other members of the Client Services team at Boostability.
  • Trusted with higher spend clients and continuing my main role as an SEO account manager.

SEO Account Manager

Boostability
08.2017 - 09.2021
  • I provide SEO Account Management for multiple accounts, and also provide clients updates on their various projects, such as the Google ranking for keywords that have been agreed upon, blog and article posts, and other SEO tasks.
  • Been in the top 3 performers on my team for the past 3.5 years.
  • Survey average around 9.0.
  • Average the most inbound and outbound calls taken amongst the whole team.

Digital Marketing Specialist

Entrata
11.2016 - 06.2017
  • Do basic SEO and PPC tasks such as audits, keyword research, and other basic tasks.
  • Also complete projects and audits for the Digital Marketing Consultants. A couple projects I have completed include:
  • - An audit of YEXT, determining which clients have YEXT that shouldn't.
  • - A Powerpoint describing different ways our clients can reduce the load speed on webpages.

Support Specialist

Entrata
09.2015 - 11.2016
  • Provide software support via inbound phone calls, email and live chat for property managers.
  • Had an average NPS of 8.8.
  • Average day to close for support tickets was less than 1 day.

Education

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University
Utah
10.2024

Skills

  • Client Support

  • Critical Thinking

  • Strategic planning

  • Project management

  • Problem-solving

Certification

  • Microsoft Office Specialist Excel, 06/16
  • CompTIA Security+
  • Learn the Command Line Course
  • CompTIA PenTest+
  • CompTIA Network+

Personal Information

Title: TAM @ LVT | Cybersecurity | Networking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Board games

Good food

Hanging out with friends and family

Timeline

Technical Account Manager

LVT - LiveView Technologies
02.2024 - Current

Product Support Specialist

LVT - LiveView Technologies
03.2022 - 02.2024

SEO Account Management team Mentor

Boostability
09.2021 - 03.2022

SEO Account Manager

Boostability
08.2017 - 09.2021

Digital Marketing Specialist

Entrata
11.2016 - 06.2017

Support Specialist

Entrata
09.2015 - 11.2016

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University

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