Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Andrew Pedersen

Rexburg,ID

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Axiom Eco Pest Control
05.2020 - Current
  • As a customer service representative I took inbound calls from customers. Helped customers schedule appointments, update billing information answered questions about pest control. I also respond to emails daily, wrote reports after each call describing what took place. There was a 3 month span when I was a supervisor and handheld escalated customer calls and learned how to resolve situations. During my time with Axiom Eco Pest Control I was both full time and part time depending on my class schedule for college. When I moved to Idaho in January of 2023 I became a fully remote employee.

Missionary Volunteer

The Church of Jesus Christ of Latter-day Saints
05.2020 - 05.2022

Find and talk to new people with whom to share our message every day, in diverse manners. Teach in a one-on-one or small group setting daily. Train and direct the work of 4-16 other missionaries while serving in various leadership positions

Customer Service Representative

Axiom Eco Pest Control
05.2019 - 05.2020

As a customer service representative I took inbound calls from customers. Helped customers schedule appointments, update billing information answered questions about pest control. I also respond to emails daily, wrote reports after each call describing what took place.

Education

No Degree - General Studies

Brigham Young University-Idaho
Rexburg, ID

High School Diploma -

Oregon City High School
Oregon City, OR
06-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Call management
  • Dispute resolution

Accomplishments

Earned the Rank of Eagle Scout in May 2019

Timeline

Customer Service Representative

Axiom Eco Pest Control
05.2020 - Current

Missionary Volunteer

The Church of Jesus Christ of Latter-day Saints
05.2020 - 05.2022

Customer Service Representative

Axiom Eco Pest Control
05.2019 - 05.2020

No Degree - General Studies

Brigham Young University-Idaho

High School Diploma -

Oregon City High School
Andrew Pedersen