Andrew Porto
Customer Service
Chicago,United States
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate
Express Outlet Store
Chicago, IL
11.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Floor Associate
Burlington
Chicago, IL
05.2016 - 06.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
Guest Service Associate
Target
Chicago, IL
09.2019 - 08.2020
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Delivered excellent customer service, resulting in consistent 50% customer satisfaction rating.
Education
Certification - Project Management
YearUp
Chicago, IL 03.2021 - 02.2022
Bachelor of Arts - Graphic Desgin
American Academy of Art
Chicago, IL 08.2016 - 12.2020
Skills
Excellent people skills
Sales trends
Inbound and outbound calling
Creative problem solving
Money handling abilities
Retail store support
Complaint resolution
Timeline
Sales Associate
Express Outlet Store
11.2021 - Current
Certification - Project Management
YearUp
03.2021 - 02.2022
Guest Service Associate
Target
09.2019 - 08.2020
Bachelor of Arts - Graphic Desgin
American Academy of Art
08.2016 - 12.2020
Floor Associate
Burlington
05.2016 - 06.2021