Andrew Pringle
Surprise,AZ
Summary
Dynamic Service Manager with over 10 years of experience in customer service management and team leadership. Skilled in project management and employee training, dedicated to fostering a culture of continuous improvement and achieving operational excellence.
Overview
14
14
years of professional experience
Work History
Service Manager
Fun Town RV
Surprise, AZ
08.2025 - Current
- Assisted in managing service operations, ensuring efficient workflow and customer satisfaction.
- Coordinated scheduling for service appointments, optimizing resource allocation and technician availability.
- Supported inventory management by tracking parts and supplies, maintaining adequate stock levels.
- Communicated with customers to address inquiries and resolve service-related issues effectively.
- Trained new staff on company policies, safety protocols, and service procedures to enhance team performance.
- Monitored service quality standards, identifying areas for improvement to enhance customer experience.
- Collaborated with technicians to streamline repair processes, reducing turnaround times for servicing units.
Service Manager
National Indoor R.V. Centers
Surprise, AZ
10.2022 - 07.2025
- Implemented feedback mechanisms to gather customer insights, contributing to enhanced service delivery strategies.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Manager
Mountain View Chevrolet
Upland, CA
01.2018 - 10.2022
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
Service Manager
Penske Chevrolet
Cerritos, CA
10.2017 - 01.2018
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
Service Manager
Reynolds Buick - GMC
West Covina, CA
04.2012 - 09.2017
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Education
High School Diploma -
West Covina High Scheel
West Covina, CASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Team collaboration and leadership
- KPI monitoring
- Documentation and reporting
- Outgoing and energetic
- Coaching and mentoring
- Project management
Accomplishments
Successfully opened a brand new RV dealership that thrives and is continually growing.
Improved dealership profitability by 40% by coaching Advisors and Technicians on offering accessories and maintenance services that improve the customer experience with their vehicle.
Languages
English
Full Professional
Interests
Avid Off-Road rider of 2 nd 4 wheel machines Enjoy working on motorcycles for performance, maintenance and repair
More recently, I am currently training 2 hunting dogs
Timeline
Service Manager
Fun Town RV
08.2025 - Current
Service Manager
National Indoor R.V. Centers
10.2022 - 07.2025
Service Manager
Mountain View Chevrolet
01.2018 - 10.2022
Service Manager
Penske Chevrolet
10.2017 - 01.2018
Service Manager
Reynolds Buick - GMC
04.2012 - 09.2017
High School Diploma -
West Covina High Scheel