Andrew Puno
Austin,TX
Summary
Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
DMA Companies
Austin, TX
10.2024 - Current
- Assisted in managing tenant relations and responding to inquiries promptly.
- Coordinated maintenance requests and ensured timely resolution of issues.
- Maintained accurate records of lease agreements and property documents.
- Conducted regular property tours for prospective tenants to showcase available units.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Conducted tours of vacancies with prospective tenants.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Explained policies and procedures to tenants and enforced rules.
Assistant Community Manager
Equity Residential
Austin, TX
11.2019 - 10.2024
- Managed lease agreements and ensured compliance with company policies.
- Assisted in maintaining property appearance through regular inspections and upkeep.
- Responded to resident inquiries, providing timely and effective customer service.
- Collaborated with maintenance teams to address resident service requests promptly.
- Developed communication materials for residents, enhancing information sharing.
- Conducted market research to identify trends in residential management practices.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Provided administrative support to the Community Manager as needed.
Education
High School Diploma -
Hayward Adult School
Hayward, CA06-2008
Skills
- Lease administration
- Tenant relations
- Property inspections
- Maintenance coordination
- Application processing
- Customer service
Timeline
Assistant Property Manager
DMA Companies
10.2024 - Current
Assistant Community Manager
Equity Residential
11.2019 - 10.2024
High School Diploma -
Hayward Adult School