Andrew Rabenold
Harker Heights
Summary
Resourceful professional skilled in problem-solving and time management. Demonstrated ability to improve service speed and customer satisfaction through teamwork and effective communication. Prepared to leverage expertise in food service to drive operational excellence.
Overview
12
12
years of professional experience
Work History
Sandwich Artist
Jersey Mike's Subs
Copperas Cove
06.2018 - 12.2018
- Prepared sandwiches efficiently while adhering to food safety standards.
- Assisted in maintaining cleanliness and organization of workstations.
- Engaged with customers to ensure a positive dining experience.
- Learned and operated kitchen equipment for food preparation tasks.
- Followed recipes accurately to create consistent sandwich offerings.
- Collaborated with team members to meet customer demand during busy hours.
- Handled cash register transactions and processed payments accurately.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
Cook
MAK'S Family Fun &Event Center
Copperas Cove, TX
06.2013 - 12.2014
- Prepared and cooked various menu items following established recipes and safety standards.
- Maintained cleanliness and organization of kitchen equipment and workstations to ensure a safe environment.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collaborated with team members to efficiently execute food preparation during peak service times.
- Implemented new cooking techniques, enhancing flavor profiles and presentation of dishes served.
- Contributed to menu development by suggesting seasonal ingredients and creative dish ideas based on customer feedback.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Cook Server Supervisor
Cracker Barrel Restaurant
Harker Heights, TX
01.2009 - 05.2011
- Prepared high-quality meals following Cracker Barrel recipes and standards.
- Operated kitchen equipment safely and efficiently to maintain consistent food quality.
- Collaborated with team members to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of kitchen area, adhering to health regulations.
- Assisted in training new kitchen staff on proper cooking techniques and safety practices.
- Monitored inventory levels, restocking supplies as needed to minimize downtime.
- Implemented improvements in food presentation, enhancing guest satisfaction with dishes.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Trained and supervised cooking staff to expertly meet daily needs.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
- Assisted management in reducing food waste by closely monitoring inventory levels and expiration dates.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
Server, Bar Back
Plucker Wing Bar
Killeen, TX
08.2006 - 01.2008
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Trained new staff on menu items, service protocols, and company standards, enhancing team performance.
- Managed multiple tables efficiently while maintaining attention to detail and accuracy in orders.
- Collaborated with kitchen staff to expedite food preparation and improve turnaround times for orders.
Education
GED -
Northampton High School
Northampton, PASkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Effective multi-tasking
- Multitasking and prioritizing
- Professionalism and courtesy
- Continuous learning mindset
- Adaptability and flexibility
- Team player
- Willingness to learn
- Health and safety compliance
Timeline
Sandwich Artist
Jersey Mike's Subs
06.2018 - 12.2018
Cook
MAK'S Family Fun &Event Center
06.2013 - 12.2014
Cook Server Supervisor
Cracker Barrel Restaurant
01.2009 - 05.2011
Server, Bar Back
Plucker Wing Bar
08.2006 - 01.2008
GED -
Northampton High School