Andrew Rivas
The Bronx,NY
Summary
Proven track record of enhancing efficiency and customer satisfaction at the United States Postal Service by optimizing route planning and maintaining high accuracy in mail sorting. Demonstrated reliability through consistent performance in various weather conditions and peak seasons. Skilled in handheld scanner operation and known for exceptional punctuality, I excel in fast-paced environments.
Overview
13
13
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
Long Island City, NY
10.2014 - Current
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Enhanced customer satisfaction with timely and accurate deliveries via mail cart or mail vehicle. adhering to strict schedules and protocols.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Improved mail delivery efficiency by optimizing route planning and time management techniques.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Handled confidential materials with discretion, upholding legal requirements pertaining to privacy regulations within the postal industry.
Receptionist
Elite Amenity Management
The Bronx, NY
05.2011 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled check and money order transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Associate Of Occupational Studies - Massage Therapies
Pacific College of Health And Science
New York, NYSkills
- Reliability and punctuality
- Load Planning
- Adherence to Deadlines
- Handheld scanner operation
Timeline
City Mail Carrier
United States Postal Service, USPS
10.2014 - Current
Receptionist
Elite Amenity Management
05.2011 - 10.2015
Associate Of Occupational Studies - Massage Therapies
Pacific College of Health And Science