Andrew Rivera
The Bronx,NY
Summary
Proficient Supervisor Experienced in fast-paced environments, adaptable to last-minute changes with a knack for maintaining high productivity and efficiently completing tasks. Possess specialized skills in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation of concession stands and exceptional guest experiences.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Concessions Supervisor
Compass Group/Levy At Barclays center
Brooklyn, New York
09.2025 - Current
- Supervised daily concession operations during events at Barclays Center.
- Trained staff on food safety and customer service protocols.
- Coordinated inventory management and stock replenishment for concession stands.
- Evaluated employee performance and delivered constructive feedback for enhancement.
- Ensured compliance with health regulations in food preparation areas.
- Resolved customer inquiries and complaints efficiently during events.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained records of sales transactions for accounting purposes.
- Conducted weekly meetings with staff to discuss performance issues and set goals for improvement.
- Monitored stock levels and placed orders with vendors when needed.
- Provided leadership, insight and mentoring to newly hired employees supplying knowledge of various company programs.
- Developed strategies to reduce waste and increase efficiency within the concession area.
Premium Services Supervisor
Aramark At Citi Field
Flushing, New York
02.2025 - Current
- Supervised premium services team during events at Citi Field.
- Coordinated guest experiences, ensuring high service standards were met.
- Trained staff on customer engagement and service protocols.
- Managed inventory for premium service areas to ensure availability.
- Implemented best practices for food safety and compliance in service areas.
- Monitored and responded to customer inquiries in a timely manner, ensuring all requests were handled professionally and efficiently.
Concessions Associate
Madison Square Garden entertainment
New York, New York
09.2023 - 02.2025
- Operated point-of-sale systems efficiently during high-traffic events.
- Prepared and served food and beverages to diverse audiences promptly.
- Maintained cleanliness and organization of concession stands at all times.
- Prepared and served food and beverages to guests during events.
- Managed cash register operations and handled customer transactions efficiently.
- Maintained cleanliness and organization of concession stands and work areas.
- Assisted in inventory management, including restocking supplies as needed.
- Provided excellent customer service by addressing guest inquiries and concerns.
- Collaborated with team members to ensure smooth concession stand operations.
- Followed health and safety guidelines for food handling and preparation.
- Greeted customers warmly upon arrival and provided assistance as needed.
Education
GED
New York, New YorkSkills
- Customer engagement
- Food safety
- Inventory management
- Staff training
- Customer service
- Team leadership
- Time management
- Food prep
- Sanitary regulations
- Problem solving
- Employee training
- Team building
- Multitasking Abilities
- Computer skills
- PPE use
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Food handlers
- Site safety certification
- OSHA
- Teams certified
- RAS certification
Timeline
Concessions Supervisor
Compass Group/Levy At Barclays center
09.2025 - Current
Premium Services Supervisor
Aramark At Citi Field
02.2025 - Current
Concessions Associate
Madison Square Garden entertainment
09.2023 - 02.2025
GED