Andrew Ross
New Castle,PA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Customer-oriented sales professional with 30+ years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Sales Associate
Dormont Appliance Ctr
Pittsburgh, PA
08.2023 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Described merchandise and explained use, operation and care.
- Demonstrated product features and benefits for customers' needs.
- Collaborated with management teams to develop innovative marketing strategies.
- Handled customer complaints in a professional manner.
Account Manager
Pennsylvania Bedding Company
Old Forge, PA
07.2020 - 07.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Developed strategies to increase revenue from existing accounts.
- Generated leads through cold calling activities.
- Built and maintained productive relationships with customers and internal partners.
Sales Lead Manager
Levin Furninure Corporation
Pittsburgh, PA
05.2013 - 03.2020
- Conducted regular training sessions for new and existing sales staff members.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Responded to questions from customers after presenting key details about company's products and services.
- Coached, developed and motivated team to achieve revenue goals.
- Managed a team of 10+ sales representatives in a fast-paced environment.
Education
Youngstown State University
Youngstown, OHSkills
- Business Development
- Upselling
- Sales Development
- Customer Needs Assessment
- Product Sales
- Client Account Management
- Sales Goals Attainment
- Multi-Tasking Strength
- Excellent Communication Skills
- Outgoing Personality
- Merchandising Understanding
Timeline
Sales Associate
Dormont Appliance Ctr
08.2023 - Current
Account Manager
Pennsylvania Bedding Company
07.2020 - 07.2023
Sales Lead Manager
Levin Furninure Corporation
05.2013 - 03.2020
Youngstown State University
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