Andrew Ross

• Registers patients in an accurate, efficient, and professional manner to insure integrity of patient data in Cerner and Centricity systems
• Conducts patient/guarantor interviews, explains hospital policies, financial responsibilities and Patient Rights and Responsibilities and Notice of Privacy Practices
• Follows check-in procedures consistently for all patients ensuring that all forms are collected, completed, signed, and scanned into systems
• Verifies insurance eligibility for upcoming patient appointments using, eligibility system

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Demonstrated professional conduct with clients to deliver outstanding customer service.
• Interacted with customers pleasantly to meet needs and drive satisfaction.
• Followed safety rules to keep clean driving record with no accidents or incidents.
• Delivered goods and services to customers on time and in excellent condition.

Travel in personal vehicle to different accounts and merchandise by performing the following tasks:

• Build displays and rotate stock
• Place point of sale material
• Participate in shelf resets
• Maintain excellent customer relations

• Selling products to customers
• Loyalty program registration
• Cash handling
• Training associates

• Responsible for ensuring store displays and signage are maintained and up to date. Includes moving beams and grids, rotating stock, building products, and displaying products and product support materials as appropriate.
• Responsible for ensuring resets completed by outside vendors are properly stocked and priced, and damaged products are identified and processed according to procedures.
• Responsible for providing excellent customer service by assisting customers in locating, selecting, demonstrating, and loading of merchandise in a friendly and professional manner.

• Assisted customers in selecting mobile devices and accessories.
• Provided product knowledge to help customers make informed decisions.
• Maintained store displays to ensure an organized shopping environment.
• Processed sales transactions accurately using point-of-sale systems.

• Managed daily store operations, ensuring smooth workflow and customer satisfaction.
• Trained and supervised staff to maintain high service standards and team performance.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Installed electrical fixtures
• Ran wire of various gauges
• Loading and unloading of materials

• Customer Service
• Receiving Trucks
• Stocking
• Obtaining Installed Sales Leads

• Operated and fixed assembly and forming tables.
• Produced, checked, and assembled plastic tubing for windshield wiper fluid, brake lines, and various surgical tools.
• Assisted foreman in managing crew assignments and schedules.

• Organized stock inventory and maintained product displays on store shelves.
• Assisted customers by locating products and answering inquiries effectively.
• Loaded bags into customers' carts efficiently and accurately.