Andrew Rowan
Santa Barbara,CA
Summary
Accomplished professional with a proven track record in customer service and sales, notably at Ritz Carlton Bacara. Excelled in complaint resolution and customer satisfaction, enhancing loyalty and repeat business. Demonstrated strong communication and management skills, leading to significant revenue generation. Sold over 625 homes, showcasing exceptional sales acumen and client relationship management.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Ritz Carlton Bacara
08.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Real Estate Sales Associate
Coldwell Banker
11.1995 - 07.2023
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Sold over 625 homes
Director of Health and Tennis
Marriott Hotels
05.1985 - 11.1995
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed a local tennis and health membership along with accommodating hotel guests for tennis lessons, massages and weight training.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL05-1981
Skills
- Call center experience
- Complaint resolution
- Customer satisfaction measurement
- Management Skills
- Sales
- Revenue Generation
- Strong Communication Skills
Timeline
Customer Service Representative
Ritz Carlton Bacara
08.2023 - 08.2024
Real Estate Sales Associate
Coldwell Banker
11.1995 - 07.2023
Director of Health and Tennis
Marriott Hotels
05.1985 - 11.1995
Associate of Arts - Business Administration
Valencia College
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