Andrew Rutschmann
Roseville,CA
Summary
I've spent a great deal of time learning in my previous employment a sense of responsibility managing both customer and company inventory. I've learned how to present myself in a professional manner while learning to build relations with my community and fellow clients. I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking with a focus on being detail oriented to ensure nothing but the best for the department I work for.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
The Niello Company
Rocklin , CA
08.2018 - 06.2023
- Greeted customers and addressed their needs in a professional manner.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Used knowledge of services to recommend additional products and offerings to customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Education
Certification -
Sierra College Regional Fire Academy
Roseville12.2023
High School Diploma -
Rocklin High School
Rocklin, CA05.2018
Continuing AA in Fire Science -
Sierra College
Rocklin, CASkills
- Customer Service
- Conflict Resolution
- Excellent Communication
- Workflow Management
- Attention to Detail
- Team Collaboration
Certification
- NREMT Certification - (EMT B) May 22, 2023
- Basic Life Support CPR and AED Certified - American Heart Association (2023)
- Ambulance Driver Certificate
- ICS 100, ICS 200, ICS 700, ICS 800
- Firefighter 1
- Hazmat FRA/FRO
- Wildland 1C
References
- Alan Carr (Service Manager JLR Rocklin)
acarr@niello.com, (916) 712 - 1516
- Dana Van Allen (Service Advisor JLR Rocklin)
dvanallen@niellocom, (916) 390 - 5058
- Chris Walvogel (Firefighter Cal Fire)
(916) 276 - 3533
Timeline
Service Advisor
The Niello Company
08.2018 - 06.2023
Certification -
Sierra College Regional Fire Academy
High School Diploma -
Rocklin High School
Continuing AA in Fire Science -
Sierra College
- NREMT Certification - (EMT B) May 22, 2023
- Basic Life Support CPR and AED Certified - American Heart Association (2023)
- Ambulance Driver Certificate
- ICS 100, ICS 200, ICS 700, ICS 800
- Firefighter 1
- Hazmat FRA/FRO
- Wildland 1C
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