Teresa Sanchez
Sacramento,CA
Summary
Enthusiastic professional offering many years of experience in customer service industry. Focused on understanding and anticipating customer needs and working to meet and exceed expectations. Possesses strong organizational, follow-up and paper-flow handling skills.
Overview
10
10
years of professional experience
Work History
BDC`
Niello BMW
Sacramento , CA
03.2022 - Current
- Managed customer inquiries regarding products and services offered in a timely manner.
- Collaborated with internal teams to identify and secure new business opportunities.
- Conducted follow-up phone calls and sent emails to prospective clients to assist sales team with meeting deadlines and hit our sales goals.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Monitor and contact internet leads and incoming calls to convert them into dealership visits
BDC Representative
Roseville Kia
Roseville , CA
03.2021 - 03.2022
- Maintained current knowledge of automotive industry trends, products, services, and pricing structures.
- Supported sales team members to drive appointments and set our store for a
Internet Sales Consultant
Kuni Automotive
Sacramento , CA
05.2014 - 02.2019
- Assist customers utilizing excellent customer service in Stay up-to-date on product knowledge and ongoing promotions. new/use vehicles in a fast pace, high demand dealership.
- Maintain excellent customer relations, exceed manufacturer CSI standards.
- Utilize CRM to accurately and effectively track activity, and update lead, opportunity information and account information.
- Stay up-to-date on product knowledge and ongoing promotions.
Sales BDC
John L Sullivan Chevrolet
Roseville , CA
- Responsible for managing leads, contacting potential customers, and assisting current customers with their needs.
- Respond to internet leads and phone inquiries about vehicle purchases from potential customers
- Set appointments for prospective customers to meet with sales or service staff
- Monitor and contact internet leads and incoming calls to convert them into dealership visits
- Follow up with customers post visit to ensure satisfaction and to answer any further questions
- Maintain detailed documentation of customer interactions and update customer information in the database
- Coordinate with sales and service staff to effectively manage leads and provide top-notch customer service
- Participate in team meetings and training sessions to stay updated on new products, services and policies
Education
High School Diploma -
Rosemead High School
Rosemead, CA06-1989
Skills
- Sales strategy development
- Cold-calling
- Search Engine Optimization
- Upselling and Cross Selling
- Social media proficiency
Languages
Spanish
Professional
Timeline
BDC`
Niello BMW
03.2022 - Current
BDC Representative
Roseville Kia
03.2021 - 03.2022
Internet Sales Consultant
Kuni Automotive
05.2014 - 02.2019
Sales BDC
John L Sullivan Chevrolet
High School Diploma -
Rosemead High School
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