ANDREW SANDOZ
Houston
Summary
Results-oriented hospitality professional with over 12 years in hotel operations and front office leadership. Expertise in resolving guest concerns and collaborating across departments in high-volume environments. Delivered exceptional service during a Connie Award-winning year at Hilton Americas-Houston, navigating significant operational challenges.
Overview
12
12
years of professional experience
Work History
Guest Service Agent-Overnight
Hilton Americas-Houston
Houston
01.2025 - Current
- Deliver exceptional guest service and resolve complex service recovery situations in a 1,200-room convention hotel environment
- Coordinated overnight operations with security, housekeeping, engineering, PBX, and management teams to maintain seamless service.
- Conducted reservation, billing, and account audits to enhance operational accuracy and elevate guest satisfaction.
- Facilitated ancillary revenue generation through strategic room upgrades, early check-ins, late check-outs, and targeted upsell opportunities.
Front Office Supervisor
Best Western Plus Downtown Inn & Suites
Houston
01.2020 - 01.2025
- Supervised front desk operations while maintaining service standards and supporting daily hotel operations
- Trained, coached, and supported front desk associates to improve guest satisfaction and operational consistency.
- Managed guest recovery situations and service escalations with a focus on resolution and retention.
- Assisted with revenue generation through inventory management, upselling initiatives, and operational oversight.
Progressive Roles: Front Office Manager, Housekeeping Supervisor, Night Auditor, Front Desk Agent
Best Western Northpark Inn
Covington
01.2014 - 01.2020
- Advanced through operational and leadership roles, showcasing strong performance and reliability.
- Managed Front Office and Housekeeping functions, ensuring high guest satisfaction and adherence to brand standards.
- Developed expertise in guest relations, team leadership, conflict resolution, and hotel operations.
- Cultivated expertise in guest relations, team leadership, conflict resolution, and hotel operations.
Education
Bachelor of Science - Data Analytics
Southern New Hampshire University
Hooksett, NH 06.2026 - 06.2026
Some College (No Degree) - Music Education
Southeastern Louisiana University
Hammond, LASkills
- Guest Relations
- Service Recovery
- Front Office Operations
- Reservation Management
- Billing Management
- Night Shift Management
- Hilton OnQ
- Property Management Systems
- Operational Problem Solving
- Team Leadership
- Staff development
- Conflict Resolution
- Professional growth
Websites
Awards
- Pride Award Nominee Q4 2025
Timeline
Bachelor of Science - Data Analytics
Southern New Hampshire University
06.2026 - 06.2026
Guest Service Agent-Overnight
Hilton Americas-Houston
01.2025 - Current
Front Office Supervisor
Best Western Plus Downtown Inn & Suites
01.2020 - 01.2025
Progressive Roles: Front Office Manager, Housekeeping Supervisor, Night Auditor, Front Desk Agent
Best Western Northpark Inn
01.2014 - 01.2020
Some College (No Degree) - Music Education
Southeastern Louisiana University