SHANNON MAZURIE
Lansing,MI
Summary
Enterprise-focused Field Services leader with over eleven of experience supporting execution, fulfillment efficiency, and operating model adoption across Home Services, Delivery, and Installation operations. Demonstrated success partnering with field and corporate teams to translate strategy into action, analyze performance trends, and influence outcomes without authority. Known for operational rigor, clear communication, and acting as a trusted connector between field execution and enterprise operations.
Overview
10
10
years of professional experience
Work History
Field Services Manager
Best Buy
09.2025 - Current
- Oversee regional execution of installation, delivery, and repair services, ensuring consistent adoption of enterprise fulfillment strategies and contractual standards.
- Serve as the primary execution liaison between field services and retail partners, resolving fulfillment issues and escalating systemic trends to enterprise teams.
- Coach and develop Area Managers to drive consistent performance management, talent development, and employee experience.
- Conduct market and store visits to validate execution of services operating models and identify continuous improvement opportunities.
- Partner with service, retail, and marketplace stakeholders to align capacity planning, headcount, and hiring strategies.
Home Services Experience Manager
Best Buy
10.2023 - 09.2025
- Owned day-to-day execution of home services fulfillment, driving consistency, efficiency, and quality across assigned areas.
- Ensured enterprise SOP execution and provided field-facing guidance that improved adoption of evolving operating models.
- Analyzed daily, weekly, and monthly performance trends to inform action planning, productivity improvements, and cost control.
- Conducted performance reviews and compensation recommendations while developing individual and area execution plans.
- Acted as a field execution voice for corporate partners by surfacing trends, risks, and improvement opportunities.
- Ensured compliance with safety standards, licensing requirements, permits, and inventory controls.
Home Services Experience Assistant Manager
Best Buy
01.2020 - 10.2023
- Supported execution of enterprise services initiatives by translating strategy into actionable field guidance and business rhythms.
- Reviewed service and agent performance data to identify execution gaps and recommend corrective actions.
- Delivered coaching, tools, and training aligned to fulfillment standards and safety expectations.
- Managed execution-related intake communications and escalation issues, ensuring timely resolution.
- Partnered cross-functionally to support licensing, Scope of Work compliance, and inventory management.
Geek Squad Manager
Best Buy
01.2016 - 01.2020
- Led in-store services execution and fulfillment operations aligned to enterprise performance metrics.
- Analyzed operational trends to inform staffing, workflow, and service quality improvements.
- Influenced execution outcomes through coaching, partnership, and data-driven recommendations.
- Served as escalation lead for client experience issues, reducing repeat incidents.
Geek Squad Precinct Lead
Best Buy
01.2016 - 01.2016
- Supported daily execution of precinct services and fulfillment activities.
- Reviewed utilization and labor trends to optimize scheduling and productivity.
- Developed action plans to improve execution consistency and cost control.
Education
Bachelor of Arts - Natural Resources, Recreation, and Tourism
Michigan State University
Skills
- Field Services & Delivery Fulfillment Execution
- Operating Model & SOP Adoption
- Performance Trend Analysis & Insights
- Cross-Functional Partnership & Influence
- Execution Communications & Intake Management
- Tools, Playbooks & Training Enablement
- Issue Resolution & Escalation Management
- Microsoft Excel, PowerPoint & Outlook
Timeline
Field Services Manager
Best Buy
09.2025 - Current
Home Services Experience Manager
Best Buy
10.2023 - 09.2025
Home Services Experience Assistant Manager
Best Buy
01.2020 - 10.2023
Geek Squad Manager
Best Buy
01.2016 - 01.2020
Geek Squad Precinct Lead
Best Buy
01.2016 - 01.2016
Bachelor of Arts - Natural Resources, Recreation, and Tourism
Michigan State University