Andrew Serpa
Morristown,TN
Summary
Driven with years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
5
5
years of professional experience
Work History
Customer Service Advocate
SYKES
02.2024 - 10.2024
- Investigated and resolved accounting, service and delivery concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Answered customer questions regarding deductibles.
General Laborer
San-Ei Seiko
12.2023 - 03.2024
- Machine operator, inspect parts with precision ensuring good quality of the parts, troubleshoot issues that occur during shift, verify output to detect any machine related issue or flaw
- Assisted team members with tasks that require group effort.
- Managed safe and efficient use of tools and equipment on construction sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Increased productivity with effective communication and collaboration among team members.
Machine Operator
Kawasaki
02.2022 - 11.2023
- Machine operator, Startup and setup and changeover, able to preform LOTO (lock out tag out) hand eye coordination, maintain clean and safe and orderly work area
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Quickly shut down equipment in emergency situations following protocols.
- Complied with company and OSHA safety rules and regulations.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
General Laborer
Swaggerty's
06.2020 - 12.2020
- Repetitive packaging and stacking, ensure case label and codes are accurate for product, maintain a clean safe working environment, wear correct GMP's, perform periodic equipment inspections to identify malfunctions requiring maintenance support, maintain date code printers, inspect and adjust metal detectors (or X-ray) for proper operation
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
General Laborer
Iconix
02.2020 - 05.2020
- Able to lift to 50 lbs
- Repetitive lifting, packaging and stacking of receipt rolls, ensure case label and code are accurate for every product, clean and maintain a safe working environment
- Set-up, changeover and adjust machines and case sealers, maintain date and code printers, adjust conveyors and guides on conveyors for various size and product cases, ensure proper supplies are in appropriate area to prevent down time
Education
High School Diploma -
Miami Springs
Miami, Fl05.2007
Skills
- Self-starter
- Motivated
- Team player
- Positive attitude
- Proactive
- Problem solver
- Fast learner
- Problem-solving abilities
- Data Entry
- Call center experience
- Microsoft Outlook
- Clerical Support
- Fluent in Multiple Languages
- Active Listening
Timeline
Customer Service Advocate
SYKES
02.2024 - 10.2024
General Laborer
San-Ei Seiko
12.2023 - 03.2024
Machine Operator
Kawasaki
02.2022 - 11.2023
General Laborer
Swaggerty's
06.2020 - 12.2020
General Laborer
Iconix
02.2020 - 05.2020
High School Diploma -
Miami Springs
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