Andrew Serrano
Azusa,CA
Summary
Seeking a full-time position during my studies at Citrus College. A dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known to be a motivated employee with a positive attitude and a great work ethic with an ability to handle escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nordstrom
Arcadia
11.2021 - Current
- Managing transactions, completing payments, processing returns
- Connecting with customers through answering of phones, communication via email, or providing feedback on trend, fit and style etc
- Directing customers to services such as Online Order Pickup, Alterations, Styling Returns, Gift Wrapping, etc.
Merchandise Coordinator
Home Goods
Glendora
10.2020 - 11.2021
- Operating register, collecting payments and providing accurate change
- Promoting credit and loyalty programs credit cards by effectively communicating and educating customers
- Ensuring the execution of merchandise presentation plans and properties for departments.
Shift Manager
Del Taco
Glendora
09.2019 - 11.2020
- Directing and teaching team members through food preparation, assembling, cleaning tasks, etc
- Tending to customers' complaints and refunds
- Counting and recording inventory, red times and registers
Education
High School Diploma -
Glendora High School
Glendora, CA05.2021
Citrus College -
Expected in April 2025
Glendora, CASkills
- Team-oriented
- Multitasking
- Responsible
- Dependable
Accomplishments
Top Sales Performer Award: Won store district competition of the lowest transaction in registering a customer for a TJX company credit card. (HomeGoods)
References
- Rose Uson, Current Manager / Nordstrom, (626) 821-6363
- Jacob Moss, Former Manager / HomeGoods, (909) 305-1852
- Angela Smith, Former Manager / Del Taco, (951) 591-5196
Timeline
Customer Service Representative
Nordstrom
11.2021 - Current
Merchandise Coordinator
Home Goods
10.2020 - 11.2021
Shift Manager
Del Taco
09.2019 - 11.2020
High School Diploma -
Glendora High School
Citrus College -
Expected in April 2025