Andrew Shedd
St Petersburg,Fl
Summary
Dedicated professional with five years of experience in the restaurant industry, transitioning to IT. Developed strong skills in empathetic communication, multitasking, and teamwork, essential for effective collaboration and threat mitigation. Known for meticulous attention to detail and reliability, crucial for vulnerability assessment and security protocol maintenance. Currently pursuing an Associate’s degree in Cybersecurity and holds a foundational security certificate, demonstrating commitment to continuous learning and technical proficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Hyatt Resorts (Shor and Tropico)
10.2021 - Current
- Honed hospitality skills through extensive hotel industry experience.
- Delivered exceptional food and beverage service to enhance guest satisfaction.
- Ensured guests experienced comfortable hotel stays by addressing needs promptly.
- Provided excellent customer service in fast-paced resort dining environments.
Busser, Host, Server, and Cocktail server
Old Chicago
06.2020 - 09.2021
- I learned how a restaurant operates from the front of the house to the back of the house.
- I showcased calm and pleasant service to guests while multitasking many tasks at once.
- I also provided quick solutions to guest problems.
Residential Installer
City Glass Company
07.2019 - 03.2020
- Met customer requirements for new window and glass installations.
- Demonstrated strong communication skills while engaging with guests.
- Provided hands-on installation experience to ensure quality service.
Crew Trainer
Culvers
07.2016 - 07.2019
- I worked in the front of house and back of house helping ensure an excellent customer experience for the guests.
- I showcased leadership skills by being a shift lead and ensuring a smooth operation.
Education
Diploma -
The University School of Colorado Springs
Colorado Springs 05.2019
Some College (No Degree) - cybersecurity
St Petersburg College
Clearwater, FLSkills
- Customer service
- Problem solving
- Multitasking
- Leadership
- Microsoft Office
- Kali Linux
- Windows OS
- Networking fundamentals
- Attention to detail
- SQL proficiency
- Wireshark expertise
- Technical support
- Team collaboration
- Time management
Awards
- Salutatorian at the University School of Colorado Springs for the class of 2019.
- F&B department of the year of Hyatt Regency in 2022 for outstanding customer service scores.
- Cybersecurity Certificate from St Petersburg College.
Projects
Data analysis on vehicle theft in New Zealand, Data Analysis, Statistics, SQL, Excel, https://mavenanalytics.io/project/34366
Languages
English
<Enter your own>
Age: 25
Accomplishments
- Salutatorian at The University School of Colorado Springs class of 2019.
- Department of the year at the hyatt in 2022.
Certification
- SPC Cybersecurity Certificate: LINK- https://www.parchment.com/u/s/c7u4
Languages
Spanish
Limited
Timeline
Server
Hyatt Resorts (Shor and Tropico)
10.2021 - Current
Busser, Host, Server, and Cocktail server
Old Chicago
06.2020 - 09.2021
Residential Installer
City Glass Company
07.2019 - 03.2020
Crew Trainer
Culvers
07.2016 - 07.2019
Diploma -
The University School of Colorado Springs
Some College (No Degree) - cybersecurity
St Petersburg College
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