Adaptable professional with a versatile background in the hospitality industry. Known for exceptional communication and multitasking abilities, ready to enhance guest experiences and support team success in fast-paced environments.
Overview
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1
Language
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2
years of professional experience
Work History
Host
Brickyard Hollow
Biddeford, ME
05.2024 - 07.2025
Collaborated with kitchen staff to ensure timely service delivery for dining guests.
Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
Supported team during events, facilitating smooth operations and effective communication among staff.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Host
Portland Pie Company
Biddeford, ME
02.2023 - 03.2024
Greeted and seated guests, ensuring positive first impressions and efficient table assignments.
Coordinated reservations and waitlists, optimizing seating arrangements during peak hours.
Assisted in training new hosts on company policies and guest interaction techniques.
Managed phone inquiries, providing accurate information about menu offerings and specials.
Monitored dining area cleanliness and ambiance, enhancing overall guest experience.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.