Andrew Smith
Naples,FL
Summary
Accomplished Pharmacy Manager with a proven track record at Walgreens, enhancing pharmacy operations and patient care through effective leadership and workflow optimization. Excelled in patient education, regulatory compliance, and mentoring staff, significantly improving service quality and operational efficiency. Hardworking and quick to adapt to new challenges and opportunities. Prioritizes communication with patients, staff, healthcare professionals and insurances to address issues and ensure timely and accurate patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreens
Naples, FL And Fort Myers, FL
04.2013 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources for my team of 5-7 pharmacists and pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Collaborated with store manager to assess performance metrics and improve efficiency of pharmacy operations.
- Administered vaccines to patients to provide immunity against influenza, COVID, shingles, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and performed drug utilization reviews to prevent interactions and decrease adverse effects.
- Communicated with patients, insurance companies and prescribers to resolve issues and ensure accurate and timely prescription dispensing and patient care.
- Coordinated a Medication Therapy Management (MTM) program, focusing on patient adherence and medication safety.
Staff Pharmacist
Walgreens
Naples, FL
11.2011 - 04.2013
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Trained pharmacy interns and technicians.
- Administered vaccines to patients to provide immunity against influenza, COVID, shingles, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and performed drug utilization reviews to prevent interactions and decrease adverse effects.
- Executed medication dispensing quickly and accurately with exceptional customer care, while managing operational requirements.
Education
Doctor Of Pharmacy -
Duquesne University
Pittsburgh, PA05.2011
Skills
- Patient Education and Counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy Operations Management
- Drug Inventory Management
- Training and Mentoring
- Regulatory Compliance
- Employee Management
Certification
Certified To Administer Immunizations
Test and Treat Certification
Collaborative Practice Certification
CPR Certified - Professional Rescuer
Timeline
Pharmacy Manager
Walgreens
04.2013 - Current
Staff Pharmacist
Walgreens
11.2011 - 04.2013
Doctor Of Pharmacy -
Duquesne University