Andrew Stefan
Kansas City,MO
Summary
Driven insurance property adjuster with seven years experience in the insurance industry. Solid team player with a positive attitude and proven skills in establishing rapport with customers. Committed to maintaining professional relations and accurate work product to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Water, Fire & Smoke Inside Adjuster
Farmers Insurance Exchange
10.2023 - Current
- Conduct efficient investigations utilizing technology, vendors and contractors to obtain the facts of loss and estimate for property damage for property losses.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages while finding alternative living arrangements.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
- Managed incoming calls, emails and service needs per day for customer and in order to maintain my inventory.
Catastrophe Claims Adjuster
Farmers Insurance Exchange
06.2021 - 10.2023
- Provided exceptional customer service while navigating sensitive situations involving property loss or destruction due to natural disasters or other weather related events.
- Investigated coverage, assessed damage to property and estimated the damages to properties
- Performed roughly 70 to 80 field inspections of the interior and exterior materials of damaged properties per month.
- Prepared sketches of the interior and exterior of damaged homes including the data into Xactimate to develop itemized estimate for the cost of repairs while onsite at the property.
- Improved claim resolution times by efficiently managing a caseload of 70-80 property claims per each 3 week work trip.
Inside Property Adjuster
Farmers Insurance
01.2019 - 06.2021
- Investigated claims by reviewing policy contracts to determine claim coverage based on facts of loss and supporting documents.
- Estimated property damages and while analyzing and negotiated with contractors.
- Mentored a new hire class.
Complex Auto Liability and Coverage Adjuster
Farmers Insurance
01.2017 - 01.2019
- Completed thorough investigations with complex auto accidents.
- Verified insurance claims and determined fair amount for settlement.
- Managed the repair process, estimated automobile damages and negotiated with auto body shops.
Customer Service Representative
Corporate Technologies Advantage
01.2014 - 01.2015
- Communicated with disgruntled customers at a third party hotel booking agency while addressing and resolving their concerns and needs.
- Negotiated with various hotels to reconcile issues and cancellations.
Student Investment Group Project Leader
Evangel University
01.2015 - 01.2017
Education
Bachelor of Business Administration - Finance, Marketing
Evangel University
Springfield, Missouri05.2017
Skills
- Damage Assessment
- Property Estimating
- Roof Inspections
- Customer Service
- Time Management
- Xactimate
- Communication Skills
- Excel
- Sketching
- Policy Interpretation
- Claims Investigation
- Mentoring
Timeline
Water, Fire & Smoke Inside Adjuster
Farmers Insurance Exchange
10.2023 - Current
Catastrophe Claims Adjuster
Farmers Insurance Exchange
06.2021 - 10.2023
Inside Property Adjuster
Farmers Insurance
01.2019 - 06.2021
Complex Auto Liability and Coverage Adjuster
Farmers Insurance
01.2017 - 01.2019
Student Investment Group Project Leader
Evangel University
01.2015 - 01.2017
Customer Service Representative
Corporate Technologies Advantage
01.2014 - 01.2015
Bachelor of Business Administration - Finance, Marketing
Evangel University