Andrew Stern

• Handle the daily processing and balancing of exception items which includes both paid and returned NSF items, unposted items and check adjustments.
• Process mobile deposit corrections and meets timelines for file submission
• Provide support for internal and external audits as needed.
• Update policies and procedures related to deposit operations functions.
• Balance numerous general ledgers, including ACHs, check corrections, DDA Settlement, Fed, Return Items Clearing and Safe Deposit Box on a daily basis
• Point of contact for the bank Escheatment for Spring and Fall, ensuring reporting is accurate.
• Set up and monitor Insured Sweep Cash and Repurchase Sweep accounts.
• Help with various projects within the department while also coordinating with other departments to ensure process flow.
• Provided training and guidance to junior staff members on deposit operations tasks
• Problem solve any issues that come up and find a solution, if needed, work with our IT staff.
• Started as a Deposit Operations Specialist II (March 2019 - Feb 2021) and Deposit Operations Specialist III (Feb 2021 - Jan 2022)

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
• Trained new staff in relevant processes and procedures.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Ensured compliance with company policies and procedures throughout the team.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Performed other duties and handled special projects from time to time as assigned by manager including bank conversions.
• Fostered positive employee relationships through communication, training and development coaching.
• Made a personal decision to take step back in my career, to Deposit Operations Specialst III, to focus on more training with bank regualtions, specificy NACHA and Check21.

• Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
• Provided timely responses to customer questions and complaints in a professional manner.
• Understood and was able to explain features and benefits of Midland States Bank’s products and services in order to appropriately recommend to the customer.
• Ability to identify cross sale/sales opportunities and refer to sales staff.
• Responsible for taking and processing research requests, coordinating an appropriate solution by working with other departments, and delivering results to the customer within established timeframes.

• Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
• Conducted regular physical inventories and reconciled with computer-generated reports
• Kept shelves stocked with product, organized back stock and assisted with new Plan-o-gram set ups.
• Assisted in other departments when needed.

• Managed front end staff, including training new hires on store ethics/policies, company metrics, and cash registers.
• Protection Plan Captain, responsible for selling/training the protection plans in a positive and encouraging demeanor, monitoring weekly totals and coaching staff.
• Knowledge and daily usage of MC40 Software to check on inventory, pricing, and online product availability.
• Daily monitoring of company metrics to ensure store goals were met.
• Established customer relationships, building a rapport for returned customers, and resolve customers issues that arose.
• Cross trained and educated to help out in other departments when needed.

• Drove for results which included sales, name collection, extended service plans and inside track club memberships.
  
• Focused on Human Resource functions such as payroll, scheduling, recruiting, training and associate issues and concerns. Performed duties using Applicant Tracking Systems (ATS) and ADP Payroll system.
  
• Developed and motivated direct reports on company metrics, cash registers, store ethics/policies.
  
• Focused on customer service and resolved store/product issues for customers.
  
• Made sure store was up to OSHA standards by performing weekly audit and end of month reports.
  
• Use of Enterprise Home Screen software to conduct cycle counts, product inquiries, pricing, and price audits.

• Drove sales by providing TOCS (Truly Outstanding Customer Service) and resolved customer issues in a timely manner
• Assisted in managing company metrics, payroll to meet budget levels and margin.
  Ensured all 4473s (firearms paperwork) were completed error free and filed correctly.
• Trained new employees on cash registers, sales floor, selling and merchandising.
• Various Human Resources duties including conducting interviews for applicants, scheduling of staff, resolved associate issues, recruited new associates.
  Managed loss prevention and shrink control helping to improve store statistics.
• Demonstrated integrity, commitment to continuous improvement and sound business thinking.
• Requested frequently to go to other stores for Inventories, Remodels and new store openings.
• Promoted from Associate Manager to Assistant Manager and moved to Rockford, Illinois to take position
• Worked as a Sales Associate from Oct 2004 - Jan 2008

Held various positions at 2 YMCAs, Fond du Lac YMCA Oct 2007 - April 2011 and Hasting Lake YMCA June 2011 - Aug 2013.

• Swim Instructor
• Lifeguard
• Family Fun Coordinator
• Day camp counselor (sub)
• Youth Sports Instructor
• Building Supervisor
• Human Resources Intern (summer of 2008 for College)