Ana Acosta
Oakley,CA
Summary
Experienced in establishing team goals, evaluating performance and reporting on results. Well-organized and dedicated leader with good multitasking and supervision skills. Results-driven Operations Team Lead offering top-level skills in customer service, conflict management and safety oversight. Excellent decision-making talents self-motivated and hardworking nature. Flexible and proactive team leader with solid operations background over 20+ years in Equipment Finance. Attentive to employee and business needs and changing demands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Team Leader- Operations
Midland Equipment Finance / Midland States Bank
01.2022 - 10.2023
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Trained, coached and managed Five-person team of Quality Control Funding Specialist I and II. Four of five newly hired.
- Helped set and manage objectives for quality, productivity and compliance.
- Set schedules and oversaw daily workflow.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Contributed to interviewing process and made new hire recommendations.
- Evaluated team member performance, efficiency and productivity, provided feedback and implemented corrective actions.
- Provide guidance and coaching, develop training plans and answer day-to-day questions from team members.
- Prepared step by step instructions related to Midland Equipment Finance standard documentation, modifications, processes and special projects.
- Maintain and update existing training materials.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Responsible for daily authorization of payment disbursements as well as managing responsibilities of on-boarding new programs and supervising level 1 associates in area assigned.
- Serve as primary point of contact of escalation of issues in absence of operations management.
- Review and update system checklists as needed.
- Mentor and lead training efforts for new team members and recommend training requirements for team and track skill development.
- Oversee department support cases for questions submitted by Operation's team members.
- Receive and review executed documentation packages for accuracy within company compliance, credit, legal and documentation guidelines.
- Process operation requests effectively and accurately for multiple market segments based on group assigned.
- Approve vendor payment request(s).
- Work on special assignments and projects as assigned.
Senior Funding Contract Specialist
Midland Equipment Finance / Midland States Bank
02.2019 - 01.2022
- Assisting management with overseeing quality control reviews of approved loan, lease and equipment finance agreement funding requests to ensure all operational due diligence has been completed prior to authorization of disbursement of funds.
- Assisting with review of initiated funding requests from both Midland Equipment Finance and third parties.
- Responsible for documenting and reporting on deficiencies on any transactions. Providing guidance to team members and support to the department.
- Provide assistance and guidance in completing tasks for other team members as needed.
- Manage assigned cases and/or initiatives to ensure prompt and on-target implementation.
- Document completion of all quality control processes using system checklists.
- Review all pricing and other exception approvals have been obtained.
- Approve source payment request(s), as applicable.
- Review wire banking information in system to verify accuracy of data entered.
- Work on special assignments and projects as assigned by operation management.
- Maintain compliance with all applicable regulations including, but not limited to Bank Secrecy Act (BSA).
CBG LMO Analyst, Assistant Vice Principal
Bank Of The West
05.2018 - 02.2019
- Responsible for reviewing, approving, executing and releasing complex disbursement fund structures to vendors, wholesale programs and brokers.
- Authority to execute documents on behalf of 'Bank of the West' and releasing transactions for booking within accounting system.
- Perform audits to ensure accuracy of transactions and validity of risk controls.
- Review and ensure proper handling of sales and use tax and UCC filing.
Vendor Finance Specialist III
Bank Of The West
09.2008 - 05.2018
- Prepared contract documents and processed funding of Loans, EFA's, $1 Option, TRAC, PUT, and Fair Market Values leases.
- All 'Senor Contract Administrator' responsibilities funding and processing payments to vendors and brokers.
- Maintaining and securing strong relationships with important key vendors and third party brokers.
- Close out of Transportation business, which consisted in assisting in Collection efforts in the Transportation industry.
- Dedicated to private label program 'Ditch Witch Equipment Finance' for manufacturer Charles Machine Works (started in 2009).
- Trained new Contract Administrators for Ditch Witch program and other private label programs for the 'ELS' team.
- Coverage for other equipment programs when needed as Senior Contract Administrator.
- Lead and SME for the Ditch Witch program covering all New Global customers.
- Lead and SME for any new program presented by Ditch Witch, such as 'Orange Express' and Rental Purchase Agreement contracts specialized for this program.
- Worked on several projects and launches of new systems for the 'ELS' team.
Vendor Finance Specialist II,
Bank Of The West
10.2005 - 09.2008
- Prepared contract documents and processed funding of Loans, EFA's, $1 Option, TRAC, and Fair Market Value leases.
- All responsibilities of a Contract Administrator funding and processing payments to vendors.
- Mentoring colleagues and staff for new projects and programs dedicated to the Transportation Industry for C.A.T. (Construction-Agriculture-Transportation) team.
- Coverage for the Western half of the US for truck/trailer vendors, refrigerated trailer vendors and Freightliner vendors.
- Assisted in title processing and obtained third party title service for the Division.
- High volume of clients with contracts issued in fast turnaround time of documentation preparation within two hours of requests and funding within 24 hours of receiving all necessary contract documents.
Vendor Finance Specialist I
Bank Of The West
06.2004 - 10.2005
- Prepared contract loan documentation and processed funding of Equipment Finance Agreements, and $1 Option leases.
- Audit document packages to ensure compliance with established policies, and manage contract process flow from documentation through funding of proceeds. Consisting of coordinating funding lease equipment and process payment to vendors.
- Dedicated to Automotive Industry and the Dry Cleaning Industry supporting Regional Sales Managers in both those industries.
Education
City College of San Francisco
San Francisco, CAMercy Preparatory High School
San Francisco, CASkills
- Team Supervision
- Documentation and Reporting
- Employee Evaluation
- Quality Improvement
- Team Building
- Staff Training
- Onboarding and Orientation
- Team Check-Ins
- Work Planning and Prioritization
- Leading Team Meetings
- Knowledgeable in SalesForce
- Overseeing Daily Activities
- Coaching and Mentoring
- Review and training loan and lease product contracts for Private Label programs
Accomplishments
- Hired and trained four Quality Control Funding Specialists simultaneously
- Supervised team of five staff members.
- Team Lead and SME for a private label program, Ditch Witch Financial Services
- Implemented, tested and worked on the launch for 'Rapport /Equip', Commercial Card, and 'DocuSign'
- Trained new team members including the new Regional Sales Managers to ensure a successful welcome to the private label programs and vendors
- 'ELD Excellence Award' for 1st Quarter -2006 and 2nd Quarter -2012, 2009 'Extraordinary Contributor Award' at Bank of the West
Timeline
Team Leader- Operations
Midland Equipment Finance / Midland States Bank
01.2022 - 10.2023
Senior Funding Contract Specialist
Midland Equipment Finance / Midland States Bank
02.2019 - 01.2022
CBG LMO Analyst, Assistant Vice Principal
Bank Of The West
05.2018 - 02.2019
Vendor Finance Specialist III
Bank Of The West
09.2008 - 05.2018
Vendor Finance Specialist II,
Bank Of The West
10.2005 - 09.2008
Vendor Finance Specialist I
Bank Of The West
06.2004 - 10.2005
City College of San Francisco
Mercy Preparatory High School
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