Andrew Tanaka
‘Aiea,HI
Summary
Dynamic server recognized for exceptional guest engagement and a strong work ethic. Adept at resolving customer complaints and ensuring satisfaction, contributing to a positive dining atmosphere and repeat clientele.
Overview
9
9
years of professional experience
Work History
Server
REI Food Service
Pearl City, HI
10.2017 - 06.2026
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order processing, reducing wait times and improving efficiency.
- Trained new servers on menu offerings and operational procedures, enhancing team performance and service quality.
- Managed cash register operations accurately, balancing daily transactions and maintaining financial integrity.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set a positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Pearl City High School
Pearl City, HI05-2014
No Degree - Physical Therapy
Pacific University
Forest Grove, ORSkills
- Exceptional customer service
- Guest relations management
- Customer engagement
- Safe food handling
- Task prioritization
- Team collaboration
- Cool under pressure
- Calm demeanor
- Strong work ethic
- Positive and professional
Timeline
Server
REI Food Service
10.2017 - 06.2026
No Degree - Physical Therapy
Pacific University
High School Diploma -
Pearl City High School
Hobbies
Soccer
-Team Captain for my club team from the age of 10
-Team captain for my high school junior and senior year
-Has shown me how to work in a team setting and with many different personalities
Traveling
-Allowed me to interact with many different cultures
-Have been fortunate to travel to many different places in my lifetime
-Passion to continue to explore new places