Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Andrew Tangney

Reno,NV

Summary

Results-driven operations leader with 15+ years of experience optimizing logistics, improving customer engagement, and leading cross-functional teams in fast-paced, high-volume environments. Proven ability to scale processes, build strong teams, and deliver operational excellence through hands-on leadership and strategic planning.

Overview

21
21
years of professional experience

Work History

Operations & Customer Success Manager

Ice Age Meals
02.2025 - Current
  • Oversee end-to-end fulfillment for nationwide frozen meal delivery, ensuring timely shipments and a seamless customer experience
  • Lead customer service strategy, resolving escalations and streamlining support processes to enhance retention
  • Implement sales growth strategies across digital and direct channels, resulting in increased order volume
  • Manage e-commerce platforms, improving user experience and backend logistics for operational efficiency
  • Manages inventory and coordinates material procurement and transit across multiple vendors to meet bulk production needs within budget and timeline

Delivery Logistics Manager / Project Lead

Fooda
08.2021 - 01.2025
  • Led national training rollout for delivery software, creating scalable documentation and onboarding tools
  • Standardized new market launch protocols to accelerate expansion and reduce ramp-up time
  • Directed logistics across 9 sub-markets, managing a fleet of 60+ drivers to fulfill 1,000+ daily orders
  • Built partnerships with 75+ restaurants, improving retention and expanding regional services
  • Conducted performance data analysis to drive improvements in delivery speed and service consistency
  • Developed solutions for last-minute delivery challenges and presented performance insights to leadership

Training Coordinator – New Restaurant Opens

Yard House Restaurants
01.2016 - 08.2021
  • Selected to lead 5 new location openings nationwide, providing on-site team training while retaining AGM duties
  • Developed onboarding materials and ensured brand consistency across new markets

Assistant General Manager & Bar Manager

Yard House Restaurants
03.2014 - 08.2021
  • Oversaw daily operations in a high-volume flagship location, consistently exceeding guest satisfaction metrics
  • Managed beverage program and bar operations, increasing profitability through waste reduction and targeted training
  • Designed efficient labor schedules and improved FOH/BOH collaboration to support peak performance

Restaurant Manager

Yard House Restaurants
02.2012 - 03.2014
  • Supervised FOH operations and led staff development during high-volume service periods

Early Roles
01.2005 - 01.2012
  • Supported 7 successful new restaurant openings in server and bartender roles
  • Gained foundational expertise in hospitality, consistently recognized for performance and dependability

Education

High School Diploma -

North Tahoe High School
Tahoe City, CA
06-2000

Skills

  • Technical Tools: Shopify, NetSuite, Tableau, SendGrid, Microsoft Suite, Google Workspace, Onfleet, FIRST Delivery Software, Jira, CRM software
  • Core Skills: Leadership, Logistics & Fulfillment, Strategic Planning, Customer Success, E-commerce Operations, Process Optimization, Training & Development, Account management

Timeline

Operations & Customer Success Manager

Ice Age Meals
02.2025 - Current

Delivery Logistics Manager / Project Lead

Fooda
08.2021 - 01.2025

Training Coordinator – New Restaurant Opens

Yard House Restaurants
01.2016 - 08.2021

Assistant General Manager & Bar Manager

Yard House Restaurants
03.2014 - 08.2021

Restaurant Manager

Yard House Restaurants
02.2012 - 03.2014

Early Roles
01.2005 - 01.2012

High School Diploma -

North Tahoe High School

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