Andrew Tanner

• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
• Evaluated hardware, software and new technology to make sure equipment is aligned with store standards.

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Helped customers open accounts, make deposits, update information and carry out a range of routine actions.
• Troubleshot shortages and overages to support quality control efforts.
• Answered inbound calls, chats and emails to facilitate customer service.

April 2021

Fall 2014-Spring 2016

27 Hrs

Fall 2012-Spring 2014

31 Hrs

Fall 2011

6Hrs