Andrew Tindall
Sneads
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Service Advisor
Marianna Nissan
Marianna
05.2023 - Current
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Took special orders in person and over telephone, generating additional revenue every month.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Provided top quality control and eliminated downtime to maximize revenue.
- Participated in ongoing training activities related to automotive technology advancements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
Cook
Johnny Mac’s Wood Fire Grill
Sneads
01.2021 - 03.2023
- Adhered to food safety standards when storing and preparing foods.
- Set up and performed initial prep work for soups, sauces and salads.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Checked completed orders for correct quantity and quality.
- Followed established procedures and requirements for safe food handling, storage and service.
Education
Vocational - Automotive Technology
Chipola College
Marianna, FL05-2024
High School Diploma -
Sneads High School
Sneads, FL05-2023
Skills
- Bill preparation
- Vehicle assessment
- Work order interpretation
- Progress reporting
- Workflow management
- Warranty claims process management
- Preventive maintenance coordination
- Handling customer complaints
- Goal-oriented mindset
- Mechanical aptitude
- Performance goals
- Cost estimation
Timeline
Service Advisor
Marianna Nissan
05.2023 - Current
Cook
Johnny Mac’s Wood Fire Grill
01.2021 - 03.2023
Vocational - Automotive Technology
Chipola College
High School Diploma -
Sneads High School