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Associate Principal Engineer

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Seasoned professional with a strong background in navigating high-pressure environments, honed through extensive military service in the Navy and at Fidelity Investments. Adept at adapting to rapidly changing conditions and shifting priorities, with a proven ability to strategize and overcome obstacles to achieve company success. Leveraging a blend of discipline, hands-on experience, and education to drive efficiency and effectiveness in large, dynamic organizations. Committed to bringing a proactive, solution-oriented approach to problem-solving and goal attainment.

Experienced operations leader with over a decade of success in contact center management, customer experience strategy, and team leadership. Proven ability to optimize workflows, drive KPI improvements, and lead high performing teams in fast paced, high volume environments. Skilled in executive escalation management, cross-functional collaboration. Passionate about delivering exceptional service experiences and championing the member voice.

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

I have almost 14 years of experience in Finance working at Fidelity Investments. A good portion of that time I've spent directly teaching and developing licensing curriculum for exam preparation for various FINRA exams, leading the Licensing/Onboarding program at the Jacksonville Regional site for Fidelity. The majority of my tenure at Fidelity has been in roles working directly with invested clients, both self-directed and those seeking professional investment management services.

Bilingual customer service and moderation professional for high-profile mobile app games and consumer product companies, detail-oriented German news and podcast author and German language instructor.

Dedicated and reliable professional with a solid background in customer service, facility maintenance, and public education. Skilled at creating welcoming environments, providing personalized assistance, and ensuring high standards of cleanliness and organization. Brings strong time management, multitasking abilities, and attention to detail. Committed to promoting a positive experience for guests and sharing knowledge in a friendly, engaging manner.

Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.

Organized and detail-oriented individual with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and planning skills.

Customer service professional with demonstrated ability to build and maintain client relationships while ensuring customer satisfaction. Consistently delivers high-quality service by understanding client needs and providing tailored solutions. Known for collaborative teamwork and adaptability in dynamic environments, leveraging strong interpersonal and problem-solving skills.

Dynamic customer relationship advocate with proven expertise at Fidelity Investments, excelling in financial analysis and effective communication. Recognized for delivering personalized solutions and maintaining high client satisfaction in a fast-paced environment. Skilled in Salesforce reporting and problem-solving, consistently achieving first-call resolution and supporting business development initiatives.

Andrew Titgemeyer

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Customer Relationship Advocate

After-School Tutor

Blue Badge Associate

Education

Bachelor of Arts - Economics

Bachelor of Arts - Political Philosophy

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Customer Relationship Advocate

After-School Tutor

Blue Badge Associate

Bachelor of Arts - Economics

Bachelor of Arts - Political Philosophy

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