Andrew Towler
Charlotte,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
District Manager
Asurion
12.2022 - 01.2023
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement and developing partnerships with local organizations.
Store Manager
Asurion
10.2021 - 12.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Lead Technician
Asurion
08.2020 - 10.2021
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
Technician
Asurion
09.2019 - 08.2020
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Technician
Experimax
02.2018 - 09.2019
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
Education
High School Diploma -
Lake Norman Charter High School
06.2018
Skills
- Multi Unit Management (10 store locations)
- Coaching & Motivation Training
- Statistical/Data analysis
- Process Improvement and Implementation
- Time Management Skills and Attention to Detail
- Team Collaboration Trend Tracking/Communication
- Objective motivator
- Advanced hardware repair skills
- Sales
- Intermediate software skills (Windows and MAC OS)
- Power BI
- Microsoft Word, Excel
- Sharepoint
- Staff Recruiting
- Workforce Development
- Leadership Development
Affiliations
Highly motivated, organized, self-starter who works well in all team environments. Compassionate leadership skills allowing for excellent and understanding communication. Enjoys problem solving, customer interaction, and leading others to reach goals. Passion driven organization helps to streamline existing processes and create new ones.
Certification
- Apple Certified Technician
- Samsung Certified Technician
- Google Certified Technician
- Wise Level 2 Technician
Additional Information
Experienced with diagnosing and repairing:
- Apple iPhones 5-13, Samsung Galaxy phones S7-S23(Including Note and Foldable series), Google Pixel phones 3-7
- Dell, HP, Asus, Acer, Lenovo, Mac desktops and laptops
- Gaming consoles(PS3-5/Xbox 360-Xbox Series X)
Timeline
District Manager
Asurion
12.2022 - 01.2023
Store Manager
Asurion
10.2021 - 12.2022
Lead Technician
Asurion
08.2020 - 10.2021
Technician
Asurion
09.2019 - 08.2020
Technician
Experimax
02.2018 - 09.2019
High School Diploma -
Lake Norman Charter High School