ANDREW TOWSON
Summary
Service-oriented leader with 31 year background in nationwide insurance home office. Core competencies include strong team leadership ability/experience, customer service/focus, and innovative problem solving as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
39
39
years of professional experience
Work History
Donor Specialist
Mercer University (Macon)
02.2021 - Current
- Verify donor demographics and input gifts made via check, online, DAF, stocks, wire, crowdfunding, etc.
- Create/Update demographic data critical for successful donor mailings and phone-a-thons.
- Create and send out tax and thank you letters.
Family Service Counselor
Macon Memorial Park
08.2018 - 01.2021
- Helped people make critical funeral/cemetery related decisions (including cost/payment) at their time of needs.
- Educated/enrolled customers in future memorialization plans to lock in cost savings protection from future price increases.
Manager
Chick Fil A
07.2017 - 07.2018
- Interviewed, trained, scheduled, and coached employees
- Achieved store goals by managing all operations of business related to "front of the house" customer service.
National Telephonic Enrollment Manager
Colonial Life
01.2012 - 01.2017
- Managed sales reps supporting national, telephonic core/voluntary product enrollments
- Lowered ASA to 45 seconds from 12 minutes
- Increased voluntary sales from $5M in 2012 to $14M in 2016
- Created new training material
- Implemented audit procedures.
National Account Implementation Manager
Colonial Life
01.2010 - 01.2012
- Implemented enrollment, communication, and reporting strategies to meet annual benefit enrollment goals in National Accounts
Project Manager
Colonial Life
01.2002 - 01.2010
- Led cross-functional corporate team responsible for developing, testing, and implementing changes to company's benefits enrollment software used by 5000+ sales force
- Successfully implemented two separate, nationwide email projects.
Field Trainer, Billing Manager, Account Manger
Colonial Life & Accident Insurance Company
01.1985 - 01.2001
Education
MBA - Finance
University of Georgia
Athens, GA12.1983
Bachelor of Business Administration - General Business
University of Georgia
Athens, GA06.1980
Skills
- Partnership Building
- Problem-solving abilities
- Teamwork and Collaboration
- Judgement and Decision Making
- Customer and Personal Service
- Instructing
References
References available upon request
Timeline
Donor Specialist
Mercer University (Macon)
02.2021 - Current
Family Service Counselor
Macon Memorial Park
08.2018 - 01.2021
Manager
Chick Fil A
07.2017 - 07.2018
National Telephonic Enrollment Manager
Colonial Life
01.2012 - 01.2017
National Account Implementation Manager
Colonial Life
01.2010 - 01.2012
Project Manager
Colonial Life
01.2002 - 01.2010
Field Trainer, Billing Manager, Account Manger
Colonial Life & Accident Insurance Company
01.1985 - 01.2001
MBA - Finance
University of Georgia
Bachelor of Business Administration - General Business
University of Georgia
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