Dynamic Case Manager Supervisor with a proven track record at Metro Social Services, adept at client advocacy and case assessment. Enhanced client satisfaction through tailored case plans and effective team collaboration. Skilled in HIPAA compliance and crisis intervention, successfully improving outcomes for justice-involved youth while managing high caseloads efficiently.
Work History
Case Manager Specialist
State of Maryland, Department of Juvenile Services
Cheltenham, MD
2020 - 2025
Developed individualized case plans to address youth needs and promote rehabilitation.
Collaborated with multidisciplinary teams to assess risk factors and establish intervention strategies.
Monitored progress of cases, ensuring compliance with court orders and treatment recommendations.
Facilitated communication between families, community resources, and service providers to enhance support systems.
Conducted regular home visits to evaluate living conditions and engagement in treatment programs.
Documented case notes accurately, maintaining comprehensive records for review by legal entities.
Provided crisis intervention support to youths experiencing emotional or behavioral challenges.
Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
Prepared comprehensive progress reports detailing client achievements, challenges faced, and recommendations for continued support services moving forward.
Facilitated successful client transitions from institutional settings to community-based living environments.
Enhanced communication between clients and service providers, resulting in better coordination of care.
Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
Implemented evidence-based interventions aimed at reducing recidivism rates among justice-involved clients.
Managed high caseloads efficiently, prioritizing cases based on urgency and need.
Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
Guest Service Representative
Resident Inn by Marriott
Lake Union, Seattle, Washington
2007 - 2020
Assisted guests with check-in and check-out processes, ensuring a smooth experience.
Responded to guest inquiries and resolved issues promptly to enhance satisfaction.
Maintained knowledge of hotel amenities and local attractions to provide recommendations.
Collaborated with housekeeping and maintenance teams to ensure room readiness for guests.
Processed reservations and managed room assignments using property management systems.
Conducted regular inventory checks of supplies, reporting shortages as necessary.
Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Developed strong rapport with returning guests to foster loyalty and repeat business.
Case Manager Supervisor
Metro Social Services
Saint Paul, MN
2004 - 2007
Supervised case management team, ensuring adherence to policies and procedures.
Developed training programs for new case managers, enhancing onboarding experience.
Collaborated with community organizations to streamline resource allocation for clients.
Monitored client progress and outcomes, adjusting interventions as necessary.
Conducted performance evaluations, providing constructive feedback for professional growth.
Facilitated weekly team meetings to discuss case updates and address challenges.
Advocated for clients' needs within multidisciplinary teams, promoting holistic support approaches.
Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
Education
Master of Arts - Counseling Psychology
Loyola University, Maryland
Baltimore, MD
06.2004
Bachelor of Arts - Social Sciences
St Paul College
Makeni, Sierra Leone
06.2000
High School Diploma -
Our Lady of Fatima, High School
Harper, MD.
06.1999
Skills
Client advocacy
Ethical practice
Cultural history
Case assessment
Positive attitude
Problem-solving
Time management
Multitasking and organization
Organization and multitasking
Clear communication
Team collaboration
HIPAA compliance
Verbal and written communication
Case documentation
Case management tracking
Case planning
Timeline
Case Manager Specialist
State of Maryland, Department of Juvenile Services