Andrew Velasquez
Montgomery Village,MD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Dave & Buster's. Expert in customer service and inventory management, I excel in time management and decision-making, significantly improving engagement and efficiency. Skilled in both interpersonal communication and data entry, my approach ensures optimal outcomes and stakeholder satisfaction.
Overview
3
3
years of professional experience
Work History
Associate
Dave & Buster's
Gaithersburg, MD
07.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Customer Service
Kohls Department Store
Gaithersburg, MD
05.2021 - 02.2022
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Provided excellent customer service, addressing concerns promptly and courteously.
- Provided exceptional customer service by promptly resolving issues and complaints.
- Delivered excellent internal and external customer service.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Developed customer service processes to improve customer satisfaction.
- Assisted office operations for improved efficiency and customer service satisfaction.
Education
Bachelor of Science - Computer Science
University of Maryland, Baltimore County
Baltimore, MD05.2025
High School Diploma -
Watkins Mill High School
Gaithersburg, MD05.2021
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Customer Engagement
- Decision-Making
- New Hire Training
- Data Entry
- Javascript
- Object-Oriented Programming
- Python
- Front-End Development
- Code Development
- Code debugging
- Testing and debugging
- HTML and CSS Skills
- C
- React JS
- Next JS
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Associate
Dave & Buster's
07.2022 - Current
Customer Service
Kohls Department Store
05.2021 - 02.2022
Bachelor of Science - Computer Science
University of Maryland, Baltimore County
High School Diploma -
Watkins Mill High School