Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Villegas

Las Vegas,NV

Summary

Dynamic professional with a proven track record at GameStop, enhancing guest satisfaction through personalized service and upselling strategies. Skilled in exceptional communication and inventory management, I consistently improved loyalty program participation and resolved customer complaints, contributing to revenue growth and a positive brand image.

Overview

7
7
years of professional experience

Work History

Senior Guest Advisor

GameStop
08.2021 - 08.2025
  • Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.
  • Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
  • Contributed to revenue growth by upselling amenities, services, and upgrades whenever appropriate.
  • Optimized room inventory management, maximizing occupancy rates while minimizing overbooking situations.
  • Resolved escalated customer complaints promptly, maintaining positive brand image and preserving long-term business relationships.

Retail Sales Associate

Party City
10.2019 - 03.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Trailer Loader

Hot Topic Warehouse
11.2018 - 02.2019
  • Reduced product damage by skillfully handling fragile items and using appropriate packing materials.
  • Supported inventory management efforts, assisting in maintaining accurate records of incoming and outgoing shipments.
  • Showcased strong attention to detail, consistently verifying shipping labels and paperwork to ensure accuracy and prevent shipment errors.
  • Streamlined loading processes for reduced turnaround time and improved customer satisfaction.

Education

Etiwanda High School
Rancho Cucamonga, CA
05-2017

Skills

  • Exceptional communication
  • Visitor experience enhancement
  • Brand awareness
  • Creating visual displays
  • Multitasking proficiency
  • Upselling strategies
  • Deposit preparation

Timeline

Senior Guest Advisor

GameStop
08.2021 - 08.2025

Retail Sales Associate

Party City
10.2019 - 03.2020

Trailer Loader

Hot Topic Warehouse
11.2018 - 02.2019

Etiwanda High School

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