Andrew Wagner
Towson,MD
Summary
I am a dynamic server with a strong focus on guest engagement, order accuracy, and exceptional customer service. I value guest relationships and creating positive dining experiences with hospitality, charm, and personalized recommendations from drink/ dining menus. I do my best to create regular customers through conversation and my high energy attitude. I learn table numbers and seat numbers quickly to ensure mistakes are kept to a minimum, and to avoid food being "auctioned off." I have also never missed a day of work without first ensuring my shift could be covered, to avoid stress on management, and the serving staff.
Overview
6
6
years of professional experience
Work History
Server
Two Rivers
Pasadena, MD
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Blackwall Barn
Gambrills, MD
05.2024 - 01.2025
- Processed customer orders accurately using point-of-sale system.
- Adapted to changing priorities during busy service periods effectively.
- Supported team members by communicating guest needs promptly.
- Participated in training sessions to improve service techniques and efficiency.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
Akira Ramen
Gambrills, MD
03.2020 - 08.2023
- Provided excellent customer service in high-pressure dining environment.
- Assisted with menu knowledge to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Science - Criminal Justice
Towson University
Baltimore, MD05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food running
- Order accuracy
- Relationship management
Timeline
Server
Two Rivers
01.2025 - Current
Server
Blackwall Barn
05.2024 - 01.2025
Server
Akira Ramen
03.2020 - 08.2023
Bachelor of Science - Criminal Justice
Towson University